Sales Operations Supervisor
Work Arrangement: Onsite, Ortigas
Schedule: Nightshift | Monday to Friday | 10:00 PM to 7:00 AM or 11:00 PM to 8:00 AM
About the Role
We are seeking a driven and results-oriented Sales Operations Supervisor to lead a high-performing team and support the success of our sales organization through operational excellence, process optimization, and effective team leadership.
This role is ideal for a proactive leader who thrives in a fast-paced environment, enjoys improving processes, leveraging data to drive decisions, and coaching teams to achieve exceptional results. As a key partner to Sales Operations and Sales Leadership, you will play a critical role in enhancing efficiency, ensuring operational consistency, and supporting business growth.
Key Responsibilities
Sales Operations Leadership
- Oversee the day-to-day operations of the Sales Operations team, ensuring productivity, accuracy, and adherence to established processes.
- Optimize workflows and identify opportunities to improve efficiency, service quality, and overall team performance.
- Monitor operational metrics and utilize reporting tools to analyze trends, evaluate workload distribution, and drive data-informed decisions.
- Serve as the primary point of contact for Account Managers and Operations teams, fostering strong collaboration and communication.
- Ensure work is executed accurately and within established timelines while maintaining high service standards.
Team Leadership & Development
- Lead, coach, and mentor a team of Sales Operations Coordinators, providing ongoing performance feedback and professional development support.
- Conduct regular performance reviews and establish clear goals aligned with business objectives.
- Foster a culture of accountability, engagement, collaboration, and continuous improvement.
- Proactively address performance concerns, workload challenges, and team-related issues.
- Support employee growth through coaching, skill development, and career progression opportunities.
Strategic Support & Process Improvement
- Partner closely with Sales Leaders to align operational strategies with overall business goals.
- Support organizational initiatives and key business priorities through effective execution and team leadership.
- Recommend and implement process enhancements that improve scalability, efficiency, and customer experience.
- Act as a resource and escalation point for complex operational issues.
- Provide hands-on support when required to ensure operational continuity and service excellence.
Cross-Functional Collaboration
- Work closely with Sales, Operations, and other internal stakeholders to streamline processes and achieve shared objectives.
- Drive alignment across teams and facilitate effective communication around operational priorities.
- Support change management initiatives and help the team navigate evolving business needs.
What We're Looking For
Experience
- 2-5 years of experience in Sales Operations, Sales Support, Order Management, Revenue Operations, or a related field.
- 1-2 years of leadership experience managing a team of at least three employees.
- Experience working with CRM and ERP systems.
- Salesforce experience is highly preferred.
- Experience with Oracle E-Business Suite or similar ERP platforms is an advantage.
Skills & Competencies
- Strong leadership, coaching, and team development capabilities.
- Excellent analytical and problem-solving skills with a data-driven mindset.
- Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Excellent communication and stakeholder management skills.
- Customer-focused with a commitment to delivering exceptional internal and external support.
- Proficiency in Salesforce and Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.
Key Success Traits
We're looking for someone who embodies the following:
- Growth Mindset: Continuously seeks opportunities to learn, improve, and develop both personally and professionally.
- Solution-Oriented: Approaches challenges proactively and focuses on identifying effective solutions.
- Professional Maturity: Demonstrates accountability, transparency, collaboration, and sound judgment.
- Adaptability: Thrives in changing environments and effectively leads teams through change.
- Leadership Presence: Inspires confidence, builds strong relationships, and drives positive team performance.
Why Join Us
- Lead a team and make a direct impact on business performance.
- Partner closely with Sales Leadership and key stakeholders across the organization.
- Drive meaningful process improvements and operational excellence initiatives.
- Work in a dynamic, collaborative, and growth-oriented environment.
- Expand your leadership experience while contributing to strategic business goals.
If you're passionate about operational excellence, team development, sales support, and driving measurable results, we'd love to hear from you.
