Oversees the work schedule and assignment of the direct reports and re-evaluates changes as necessary
Order Management
Leads the team for its day to day operations by ensuring all sales orders are processed and fulfilled by working with all stakeholders through
Reporting and updating status of sales orders and its fulfillment to sales/customers and other stakeholders (Finance, Supply Chain)
Providing support and guidance to its direct reports and third parties to ensure actions are taken to address concerns on timely and efficient manner
Works with Supply Chain team of different businesses to ensure orders are fulfilled on time and in full by ensuring stock and truck availability
Sets and align order management process and standards with Sales/Customers/Supply Chain team to achieve operational efficiency and customer satisfaction
Alignment of MOQ, lead time, delivery schedule
Alignment of delivery requirements (completion of documents, samples submission, PPEs, etc)
Measures and monitors Order Fulfillment performance (CFR - Case Fill Rate, OTIF - On Time and In Full, SDP - Supplier Delivery performance, etc) and drives resolutions in achieving the performance targets through regular reviews and alignment
Inventory Management
Aligns and sets standard parameters/processes related to Inventory Management including:
Review and alignment of Make to Order and Make to Stock Products
Inventory Days level of MTS (Make to Stock) products
Inventory Lead time of MTO (Make to Order) products
Monitors supply availability on regular basis across all regions and highlights excess/shortfalls
Works with the direct reports and planning team for the adjustments of the replenishment and production plan to achieve target days level
Provides and guides the team on solutions to address supply issues (like identifying alternative products that can be offered to sales/customers, agreed new delivery dates and volumes)
Reviews and aligns allocation of constrained supply with sales and marketing
Monitors freshness of products and highlights potential obsolescence risk/s
Works with the sales and marketing for the move-out of products
Works with sales/planning team on improvements to avoid/mitigate obsolescence risks volumes)
Reviews capacity and materials availability with manufacturing plants during Supply Review and works on resolutions with Plant/Sales/Marketing to address capacity and material issues
Logistics Management
Alignment of processes and standards including KPIs on warehousing and deliveries with internal and external parties
Regularly updates delivery requirements to warehouses to ensure compliance of customers requirements (COAs, attached purchased order, PPEs, etc)
Aligns KPIs and targets to ensure both business and customer objectives are achieved
Performs regular performance reviews with Logistics providers to ensure goals and objectives are achieved (OTIF, Load Factor, etc)
Oversees day to day delivery operations
Participation in planning/development/improvement of logistics network and systems(e.g. new Warehouses, WMS, new logistics policies and contracts, etc) in relation to GFS operations and customers
Provides assessment and study of least cost and effective way of delivering goods to clients (co-loading, train schedule, bulk delivery, etc)
Initiates and executes programs to improve Logistics KPIs (like updated train schedule/minimum load, shortest route, etc) by working with customers/sales/service partners
Plans the logistics resources needed for direct GFS operations (trucks, warehouses, container vans) needed based on demand/supply plan for management approval
Administrative Jobs
Reviews billings related to Operations for payment
Collects and gathers pertinent documents required for contracts, audits, etc
Provides regular reports to monitor KPIs
Prepares memos and policies related to Operations for management approval and for cascade to Sales/Customers/Other Parties
