Job Description
About the Role
At Zendesk, Sales Operations is evolving from essential process support to intelligent, scalable automation. As a Sales Operations Analyst, you will be a central part of this global transformation.
You will design data-driven workflows, automations, and AI-powered solutions that enhance our global go-to-market engine. This is an exciting opportunity to partner across Sales, Marketing, Product and IT to automate processes, integrate critical systems, and unlock key insights that help our revenue teams worldwide operate faster and smarter.
This role is ideal for an analytical professional who enjoys leveraging data and technology to eliminate manual work and thrives at the intersection of business strategy and cutting-edge technology. Strong collaboration with our APAC team and global partners is a key focus.
What You'll Do
- Systems Optimization & Automation: Lead sales system initiatives and Salesforce-integrated projects. Design and deploy automations across the GTM tech stack to streamline workflows, reduce manual effort, and drive operational efficiency for our global teams.
- Lead Integration & Tooling Initiatives: Support, maintain, and continuously improve integrations between key sales technologies, ensuring tools are configured for efficiency and scale, particularly focusing on optimal performance for our APAC region users.
- Data Activation: Utilize tools like SQL, AI, and Business Intelligence platforms to transform data into actionable insights. Build and maintain dashboards, reports, and alerts that enable informed decision-making.
- Cross-Functional Partnership: Collaborate effectively with global operations teams across AMER, EMEA, LATAM, and APAC to ensure consistency and successful adoption of new tools and processes.
- Continuous Improvement: Continuously optimize sales processes by experimenting with new AI and automation technologies, identifying improvement opportunities, and driving the delivery of scalable solutions.
What You'll Bring
- 35 years of professional experience in Sales Operations, Revenue Operations, or Systems Analyst roles, preferably within a SaaS or B2B go-to-market environment.
- Effective communication and collaboration skills with a proven ability to translate complex business requirements into clear, actionable technical solutions for a diverse, global audience.
- Proficient knowledge of Salesforce (or similar CRM system) objects and object relationships (Salesforce Admin certification is a plus).
- Experience with using and administrating internal Customer Support software (Zendesk knowledge a plus)
- A proactive mindset with the ability to identify current process gaps and clearly propose solutions to resolve them.
- Experience supporting change management and enablement efforts during tool rollouts and enhancements, including testing, documentation, and user training coordination.
- Strong command of data and system integration within API-centric architectures, with hands-on expertise using modern iPaaS platforms (e.g., Workato, Zapier) to automate workflows and connect business-critical systems.
What Makes You Successful Here
- Action-Oriented and Proactive: You take ownership of projects, proactively identify inefficiencies, and consistently deliver solutions that drive measurable impact.
- Global Collaboration: Demonstrated experience working effectively across time zones and functional teams (Sales, IT, Enablement, etc.) to achieve a common goal.
- Solution-Minded: Strong problem-solving, troubleshooting, and project management skills with a focus on finding and delivering scalable solutions.
- Flexibility and Adaptability: Comfortable and successful working in a fast-paced, results-oriented global environment.
- Familiarity with privacy, compliance, and data governance standards (e.g., GDPR, consent policies) is beneficial.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [Confidential Information] with your specific accommodation request.
