Sales Operations Specialist - Operations, ShopeePay

1-2 Years

Not Disclosed

Job Description

Job Description

Merchant Onboarding

Handle merchant onboarding requests, validate requirements, and ensure accurate processing and documentation.
Coordinate with relevant teams, monitor pending cases, and ensure onboarding is completed within required timelines.

Merchant Kit & Materials Management

Process requests for merchant materials.
Coordinate fulfillment with inventory, logistics, and vendors while tracking delivery and resolving delays.

Process Improvement & Automation

Identify recurring issues, manual processes, and operational bottlenecks and recommend improvements.
Support testing, automation, and implementation of approved process enhancements.

Operations, Quality & Stakeholder Management

Maintain accurate merchant records, trackers, and supporting documents while ensuring data quality.
Coordinate with internal and external stakeholders, manage exceptions, and escalate issues when needed

Requirements

Bachelor's degree in Business, Finance, Accounting, Engineering, Management, or related field.
1–2 years experience in Operations, Banking, Fintech, Compliance, Onboarding, Document Verification, or similar roles.
Familiarity with business and government documents and basic regulatory requirements.
Strong attention to detail, data validation, and documentation skills.
Basic to intermediate Excel/Google Sheets skills.
Good communication and stakeholder coordination skills.
Able to handle high-volume work while meeting SLA/TAT.