Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a Sales Operations Specialist who will be working with Connext's Client in the United States of America.
What's in it for you
- Competitive compensation
- Perfect Attendance Bonus
- Life insurance
- HMO Insurance
- Great company culture
- 25% Night Differential
- Annual Increase
What is the job
The Sales Operations Specialist is responsible for overseeing daily operations and sales activities to ensure smooth functioning across various company's parking facilities. The role acts as the vital link between customers, operations, and on-site managers, helping to drive sales, resolve customer issues, and manage operational tasks to support the growth of the company.
Responsibilities:
- Track daily parking inventory across all Vertex Fleet locations.
- Monitor customer arrivals and departures from facilities.
- Maintain real-time records of space occupancy and availability.
- Update parking management system to reflect current inventory status.
- Coordinate with on-site managers for space availability and customer movements.
- Follow up on outstanding invoices and past-due accounts.
- Process payments and update customer account records.
- Create and send invoices to B2B and B2C customers.
- Maintain organized records of all billing and payment transactions.
- Handle customer billing inquiries and resolve payment issues.
- Handle inbound sales calls from trucking companies, fleet managers, and independent drivers.
- Make outbound sales calls to prospective B2B and B2C customers.
- Provide information about Vertex Fleet's parking solutions, rates, and amenities.
- Conduct sales outreach in cities where Vertex Fleet does not have parking facilities.
- Qualify leads and convert prospects into paying customers.
- Build and maintain relationships with existing customers to encourage retention and referrals.
- Respond to emails and customer inquiries promptly.
- Support other team members with administrative tasks as needed.
- Be active on social media to reach B2C customers in different cities.
Qualifications:
- Minimum of two (2) years of experience in sales, customer service, or operations
- coordination.
- Experience with invoicing, billing, and basic accounting processes.
- Experience in Microsoft Office (Excel, Word) and CRM software.
- Must have a stable employment history.
