Company Introduction
ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate and dedicated experts with a vision to achieve customer success through technology enablement.
Position Overview
The Sales Operations Specialist plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, order management, vendor coordination, data management, and customer service to contribute to the overall success of the sales department.
Key Responsibilities
- Validate and process customer orders accurately and efficiently.
- Communicate with vendors and manufacturers regarding quotations, pricing, and order status.
- Manage vendor quotations, negotiate payment terms, and follow up on procurement and delivery timelines.
- Understand and follow internal guidelines and operational processes while processing orders.
- Support multiple sales managers and handle multiple orders simultaneously.
- Manage order status updates and proactively inform customers and internal stakeholders.
- Serve as a point of contact for cross-functional coordination with teams such as Finance, Sales, Engineering, Procurement, and Logistics.
- Liaise with the Logistics department to ensure timely product deliveries.
- Maintain and update sales records, customer information, and operational documentation.
- Ensure CRM/ERP systems are updated with accurate and timely information.
- Prioritize tasks effectively and resolve issues promptly in a fast-paced environment.
- Support reporting and operational tracking when required.
Required Qualifications
- Bachelor's degree in Business Administration, Operations, Marketing, Finance, or related field is preferred.
- Minimum 1–3 years of experience in sales support, sales operations, order management, customer service, or related operational roles.
- Experience in the IT, technology, cloud, infrastructure, or systems integration industry is an advantage.
- Goal-oriented with strong customer service knowledge and communication skills.
- Strong analytical, organizational, and multitasking abilities.
- Detail-oriented with a proactive and willing-to-learn attitude.
- Ability to prioritize tasks and manage time effectively.
- Comfortable working night/graveyard shifts.
- Proficient in Microsoft Excel and Google Workspace.
Preferred Skills
- Experience working with ERP or CRM systems.
- Odoo ERP experience is highly preferred.
- Familiarity with vendor management and order processing workflows.
- Experience supporting regional or international sales teams.
- Ability to work independently while collaborating across multiple departments.
