Job Description
Key Responsibilities:
Strategic Leadership & Operational Excellence
- Lead the design and execution of scalable sales operations strategies that align with business objectives and revenue goals.
- Partner closely with the Chief Revenue Officer and executive leadership team to drive sales performance insights, forecasting accuracy, and strategic planning.
- Continuously refine sales methodologies, processes, and systems to maximize conversion, efficiency, and customer acquisition outcomes.
CRM Strategy & Data Governance
- Oversee CRM infrastructure (HubSpot, Salesforce, or equivalent) to ensure accuracy, usability, and actionable insights.
- Drive adoption, standardization, and optimization of CRM usage across global sales teams.
- Establish governance for data integrity and pipeline visibility.
Analytics, Forecasting & Reporting
- Develop and maintain executive-level dashboards and performance reports covering pipeline health, sales metrics, and revenue forecasting.
- Provide strategic insights to support go-to-market decisions, territory design, and investment prioritization.
- Identify trends and performance drivers through advanced analytics and data storytelling.
Sales Enablement & Productivity
- Collaborate with Marketing, Training, and Customer Success to ensure sales teams have access to the right tools, content, and playbooks.
- Implement enablement initiatives that enhance onboarding, skill development, and quota attainment.
- Evaluate and implement sales technology solutions that enhance efficiency and automation.
Compensation & Incentive Design
- Partner with Finance and HR to design and administer sales compensation structures, incentive plans, and quota frameworks.
- Monitor performance metrics to ensure alignment between compensation and desired business outcomes.
Cross-Functional Collaboration
- Serve as the operational bridge between Sales, Marketing, Finance, and Customer Success to align strategy and execution across the customer lifecycle.
- Support leadership with actionable insights to guide strategic decision-making and operational investments.
Qualifications
- Bachelor's degree in Business, Operations, or a related field MBA preferred.
- 10+ years of progressive experience in Sales Operations, Revenue Operations, or Commercial Strategy roles, with at least 3 years in a leadership capacity.
- Proven experience leading sales operations for high-growth or matrixed organizations, ideally in B2B or healthcare services sectors.
- Expert knowledge of CRM platforms (HubSpot, Salesforce) and data analytics tools (Power BI, Tableau, or similar).
- Strong business acumen with the ability to translate complex data into strategic recommendations.
- Exceptional leadership, communication, and stakeholder management skills.
- Demonstrated success in leading distributed or remote teams
