Job Description

We're Hiring: Sales Operations & Customer Service Manager
Singapore | FMCG

Our client is an established FMCG Food & Beverage business with a strong presence in Singapore and across ASEAN. As the company strengthens its commercial operations and embarks on a major SAP implementation, they are looking for an experienced Sales Operations & Customer Service Manager to join the team.

The Company

. Established FMCG business with domestic, regional distributor and global export operations
. Strong presence across Singapore and ASEAN
. Opportunity to join during a significant business and systems transformation
. Collaborative environment with broad exposure across Sales, Supply Chain, Finance and Operations

The Role

. Report directly to the Head of Sales & Marketing
. Lead a Sales Administration team and oversee a sizeable Van Sales operation
. Manage end-to-end order processing, invoicing, delivery coordination and customer service operations
. Drive OTIF performance, customer satisfaction and distributor service levels
. Oversee route planning, outlet coverage, stock control, fleet readiness and field execution
. Lead the Sales & Marketing requirements for the SAP van sales module, including process design, UAT, training and adoption
. Develop dashboards covering order fulfilment, service levels and distributor performance
. Identify and implement improvements across the order-to-cash process
. Support export documentation, customer e-invoicing and outstanding AR follow-up

The Requirements

. Bachelor's degree in Business, Supply Chain or a related discipline
. At least 5 years of experience in sales operations, customer service or order management
. FMCG, food or beverage industry experience would be highly advantageous
. Experience leading sales administration or operational teams
. Strong understanding of order fulfilment, inventory control, distributor operations and customer service workflows
. Exposure to SAP or another major system implementation would be advantageous
. Analytical, process-oriented and confident managing multiple internal and external stakeholders

If you are interested in exploring this opportunity, please apply directly or reach out to me for a confidential conversation.

Arvin Singh
EA Registration No.: R1763788
RevUp Consulting Pte. Ltd.
EA Licence No.: 22S1193