Join Our Team!
We are looking for a highly motivated, organized, and customer-focused
Sales Operations Coordinator - Domestic to support the Sales Team in maintaining and growing their book of business through accurate administration, enrollment processing, broker coordination, and benefits support.
This role is responsible for supporting new business installations, maintaining data integrity across internal systems, processing enrollments and member updates, coordinating with brokers and carriers, and assisting with reporting and special projects. The successful candidate will play an important role in ensuring operational accuracy, service excellence, and seamless support for employee benefits administration.
What Is Your Mission
You will provide exceptional service to our partner brands by:
New Business Installation Support
- Sending required enrollment and installation documents to brokers
- Collecting completed documents and applications from brokers
- Reviewing submitted documentation for missing, inaccurate, or incomplete information and following up as needed
- Requesting final carrier quotes and supporting related documentation requirements
- Submitting completed paperwork to carriers and internal New Business teams for installation processing
Data & Systems Accuracy
- Verifying that group, contact, and broker information is accurate and up to date across internal systems
- Maintaining accurate records for groups, brokers, and related accounts in all applicable platforms
- Ensuring data integrity and consistency across enrollment and administration systems
Manual Processing & Benefits Administration
- Processing enrollments, terminations, and member demographic updates
- Submitting enrollment reporting requirements to carriers on a recurring basis
- Processing group and broker updates, including address changes and administrative requests
- Reviewing and approving enrollment and termination requests while ensuring accuracy and completeness
- Entering and maintaining group administrator requests across internal systems
- Coordinating with internal and external stakeholders to resolve eligibility and enrollment concerns
Reporting & Project Support
- Preparing recurring reports and data submissions for Accounting and other departments
- Supporting operational projects through research, data gathering, formatting, and document preparation
- Creating and maintaining professional, brand-consistent reports and documentation
- Assisting in process improvements and operational efficiency initiatives
Requirements
Qualifications
- Bachelor's Degree in any field; an equivalent combination of education and relevant experience may be considered
- Minimum of 1 year of experience in sales support, account coordination, or administrative support
- Experience supporting international customers is preferred
- Experience with U.S. health insurance, employee benefits administration, or employee benefits brokerage is highly preferred
- Minimum of 2 years of BPO or Call Center industry experience
- Proficiency in:
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Microsoft Outlook
- Experience handling data entry, account maintenance, enrollment processing, or customer service activities is preferred
Skills & Competencies
- Strong attention to detail with the ability to manage multiple accounts, requests, and deadlines simultaneously
- Excellent written and verbal English communication skills
- Strong organizational, planning, and multitasking abilities
- Ability to work independently while also collaborating effectively with teams across multiple organizational levels
- Strong problem-solving and analytical skills
- High level of professionalism when communicating with brokers, carriers, customers, and internal stakeholders
- Ability to maintain confidentiality when handling sensitive personal and business information
- Strong customer service orientation and relationship management skills
- Adaptable and able to thrive in a fast-paced environment
Additional Requirements
- Willing to work onsite in Ortigas
- Willing to work on a shifting schedule
- Excellent English grammar, spelling, composition, and business communication skills
- Ability to project a professional image and communicate effectively with internal and external stakeholders
- Ability to work both independently and as part of a team
Benefits
Perks you will experience in iSupport:
- Free lunch meal, fruits, snacks, and drinks (If you are in an onsite shift)
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
