Job Description
Sales Systems Enablement & Commercial Support
- Administer user access and licenses across Salesforce and related commercial platforms, including user provisioning and de‑provisioning, license assignment, role‑based access changes.
- Support access governance and compliance by maintaining license inventory, conducting periodic access reviews and reconciliations, and helping resolve access or license discrepancies across Salesforce and related tools.
- Collaborate with commercial team to ensure critical sales execution and forecast data is recorded in Salesforce.com
- Manages Salesforce data cleanliness and data quality on an ongoing basis
- Help develop and manage end user and administrative training documentation in supporting sales training & onboarding program
- Provide ad-hoc system support by troubleshooting the user issues and providing user guidelines
- Drive process improvements, system enhancements and automation opportunities where possible.
- Manage sales territories and account mapping through SFDC
Reporting & Analytics
- Manage SFDC dashboards and sales metrics reporting and analyses
- Update and distribute weekly, monthly, and quarterly sales reports with the latest business results and commentary
- Improve reporting efficiency and accuracy through automation and optimization of reporting processes and data sources.
- Pull data from multiple data sources, including Salesforce.com, customer satisfaction reports, Excel spreadsheets, etc. to aggregate into reports and business insights.
- Fulfill ad-hoc reporting and analytics requests from the global commercial team.
- Work closely with Sales Operations leadership and commercial stakeholders to design and develop system reports and dashboards in alignment with strategic initiatives
- Collaborate with peers in finance, marketing, and other parts of the business to streamline analytical functions and outputs.
Others
- Work with cross-functional stakeholders to support initiatives pertaining to Sales Optimizations
- Support competitive intelligence generation by consolidating, analyzing, and summarizing commercial and market‑related data to inform sales and strategic discussions.
Job Qualification
- Bachelor's degree (BS/BA).
- At least 1 year of hands‑on Salesforce experience, focused on building and using reports and dashboards to analyze data and generate business outputs.
- Strong Excel skills, with the ability to work with large datasets and produce accurate, well‑structured analyses.
- Detail‑oriented and collaborative, with the ability to work quickly while maintaining first‑time quality.
- Comfortable working with data to identify insights and improve workflows and processes.
- Curious about business processes; experience supporting process optimization or automation is a plus.
- Strong organizational and English communication skills, with the ability to manage multiple priorities in a fast‑paced environment.
- Strong communication and business mindset, with the ability to understand commercial needs, take ownership, act with urgency, and translate data and requirements into clear actions and high‑quality deliverables.
- Able to clearly communicate data and insights to non‑technical stakeholders.
- Willingness to work in modified (time zone) shift to accommodate global communication and collaboration
