Sales Operations Associate | Account Management

Commercial Expertise Advancing Social Impact Across International Markets

Our client is a leading social good technology company helping nonprofits, foundations, corporations, and public agencies amplify their impact. They provide purpose-built solutions for fundraising, donor engagement, grant management, case management, corporate social responsibility, volunteer engagement, and AI-powered intelligence. Their technology connects organizations with donors, funders, volunteers, and communities across an extensive global ecosystem. By unifying data, workflows, and engagement, they help mission-driven organizations operate efficiently, strengthen relationships, make informed decisions, and transform resources into measurable social impact worldwide.

About the Role

Every customer conversation can strengthen loyalty, uncover opportunity, and accelerate commercial momentum. The Sales Operations Associate bridges Sales, Customer Success, and Revenue Operations to advance pipeline and account growth. With Emapta, build a long-term global career designed for Top 1% talent through international exposure, stability, professional development, and meaningful commercial impact.

Your Commercial Path to Global Social Impact

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1-3 years of experience in account management, customer success, sales support, sales development, renewals, revenue operations, or customer-facing commercial support
• Comfortable speaking directly with customers by phone or video
• Strong written and verbal communication skills
• Ability to manage multiple customer requests and follow-ups simultaneously
• Strong attention to detail and documentation
• Commercial judgment to identify when a customer request may create a sales opportunity
• Ability to collaborate across Sales, Customer Success, Support, Finance, and Operations
• Experience supporting small sales transactions, renewals, customer escalations, or account planning preferred
• Experience with Salesforce or a similar CRM preferred
• Experience with outbound prospecting, cold calling, or sales development (SDR/BDR) work preferred
• Experience working with chapter-based organizations, associations, nonprofits, or federated customer structures is a plus
• Willingness to attend customer events if U.S.-based and required

Ideal Candidate Profile

• Customer-facing, commercially minded, organized, and responsive
• Comfortable handling different customer needs, including small sales transactions, account inquiries, account research, and larger deal support
• Confident speaking directly with customers and representing the organization professionally in live conversations
• Proactive in identifying customer needs, commercial opportunities, and appropriate next steps
• Strong in follow-through, ensuring customer requests and commitments are clearly documented and addressed
• Flexible and comfortable supporting both customer experience and commercial execution across different types of account needs

Your Daily Tasks

Drive Outbound Lead Generation

• Prospect into target chapter accounts and net-new organizations to build a qualified outbound pipeline
• Conduct outbound calls, emails, and social outreach to generate new sales conversations
• Partner with Marketing and Sales leadership on outbound campaigns, messaging, and target account lists
• Qualify self-generated leads and either schedule meetings for Account Executives or progress smaller opportunities directly
• Track and report outbound activity and pipeline generation against goals

Support Small to Medium Sales Transactions

• Manage smaller sales orders from existing customers
• Help customers understand next steps, required information, and process expectations
• Coordinate with Sales, Customer Success, Finance, Legal, and Operations to move orders through the process
• Escalate larger or more complex opportunities to the appropriate Senior Account Executive

Direct Inbound Existing Customer Requests

• Address and triage inbound requests from existing customers
• Route and follow up on non-revenue-generating customer needs, including billing questions, renewal support, product support escalations, and general account questions
• Maintain clear follow-up and ensure requests do not fall between teams
• Identify when an inbound customer request may create a revenue opportunity and escalate it appropriately

Support Larger Sales Deals

• Partner with Account Executives on larger opportunities involving assigned chapter organizations
• Support account research, customer context collection, meeting preparation, follow-up notes, and deal coordination
• Help maintain deal hygiene, next steps, and customer-facing follow-through
• Participate in sales conversations as needed to support Account Executives and improve customer responsiveness

Participate in Chapter-Level Sales Conversations

• Participate in customer conversations with individual chapters
• Lead smaller chapter-level sales conversations independently over time, as appropriate
• Help chapters understand relevant solutions, next steps, and available support
• Identify potential expansion or cross-sell opportunities and route them to the appropriate commercial owner

Support Account Research and Planning

• Conduct account research to support Senior Account Executives, Customer Success Managers, and commercial leaders
• Help prepare account summaries, customer backgrounds, product usage context, stakeholder notes, and opportunity inputs
• Support account plans for assigned chapter organizations
• Partner with Customer Success Managers to provide sales input for customer executive business reviews

Support Events Where Appropriate

• Attend select events tied to assigned chapter organizations if U.S.-based
• Support customer conversations, relationship development, event follow-up, and opportunity identification
• Partner with Sales and Customer Success to ensure event activity translates into clear next steps

What You'll Own

• Timely follow-up on assigned customer requests
• Outbound prospecting and pipeline generation for assigned chapter accounts and net-new organizations
• Coordination of small to medium sales transactions
• Inbound customer request triage for existing customers
• Chapter-level customer communication and coordination
• Account research and planning support
• Support for Senior Account Executives on larger deals
• Sales input for customer executive business reviews in partnership with Customer Success Managers
• Clear documentation, routing, and escalation of customer and commercial activity

What You Won't Own

• Full enterprise account ownership
• Complex strategic deal leadership
• Final pricing or commercial approvals
• Renewal strategy ownership
• Customer Success ownership
• Support ticket resolution
• Legal, billing, or finance decision-making
• Full quota ownership unless later defined as part of the role model

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.