Leads the management, optimization, and governance of product systems supporting operations and sales support services.
Serves as the key coordinator between Product, Operations, and Business teams to ensure system reliability, proper configuration, and seamless implementation of product enhancements.
Oversees and drives User Acceptance Testing (UAT) activities to ensure system releases, product updates, and operational changes meet business requirements and adheres to current process and policies prior to deployment.
Ensures operational readiness by establishing structured testing processes, system documentation, and continuous improvement initiatives.
What you will be doing:
Manage and support product system configuration, enhancements, and maintenance.
Identify, analyze, and resolve system-related issues affecting product functionality or operational processes.
Coordinate with other teams: Technology, Product, Operations and Others for system enhancements and issue resolution.
Conduct system testing, validation, and user acceptance support for new features or product updates.
Monitor system performance and recommend improvements to ensure efficiency and stability.
Monitor User Acceptance Testing (UAT) planning and ensures proper execution for system enhancements, product launches, and process changes.
Document system workflows, configurations, and operational procedures for knowledge management.
Support automation and process improvement initiatives related to product systems.
What we are looking for:
Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
Experience in handling product systems, business systems, or operational systems support.
Experience in User Acceptance Testing (UAT), system validation, and release coordination.
Experience working with cross-functional teams such as Product, Technology, Operations, and Risk/Compliance.
Proficiency in Microsoft Office (Excel, PowerPoint) and documentation tools.
Experience in fintech, digital payments, or banking systems is highly preferred
Experience in process improvement, system implementation, or project delivery is an advantage.
