Sales Operations Analyst

An established Global Software Development Organization is looking for a Sales Operations Analyst to support its regional sales teams across Asia-Pacific.

This is an initial 1-YEAR contract with potential conversion to a permanent position or extension depending on performance and business needs.

The role combines sales administration, CRM management, pipeline reporting, forecasting support and data analysis.

Responsibilities

• Provide daily operational support to sales teams across Asia-Pacific.
• Maintain accurate CRM records, including account ownership, partner mapping, territories and customer segmentation.
• Monitor pipeline health, identify stalled opportunities and follow up with the relevant sales teams.
• Support account approvals, deal registrations and other sales-system requests.
• Investigate commission, reconciliation and rebate queries, coordinating with specialist teams until they are resolved.
• Support regional forecasting cycles by validating data and consolidating forecast, risk and opportunity inputs.
• Provide backup support for regional sales operations during leave periods and peak workloads.
• Prepare CRM and pipeline data for business reviews, planning activities and management reporting.
• Conduct data-quality checks and support the development of sales dashboards and performance metrics.
• Maintain process documents, operational calendars, templates and regional knowledge resources.
• Identify opportunities to simplify processes and reduce manual work.

Requirements

• At least 5 years of experience in sales operations, sales support, business analysis, data analysis or a related field.
• Strong Excel skills and the ability to analyze and validate large sets of sales data.
• Hands-on experience supporting CRM data, sales pipelines, forecasting or territory management.
• Strong attention to detail, particularly when working with forecasts, commissions and customer records.
• Able to manage several requests from regional stakeholders while meeting fixed reporting deadlines.
• Comfortable working independently and handling confidential commercial information.
• Strong written and spoken English.
• Able to work effectively with stakeholders across different Asia-Pacific markets and time zones.
• Familiarity with Salesforce, Microsoft Dynamics or similar CRM platforms is preferred.
• Experience with Power BI, Tableau or another reporting tool would be advantageous.
• A bachelor's degree would be preferred.