Sales Operation Analyst

JOB TITLE: Sales Operations Analyst

DEPARTMENT: Sales

REPORTS TO: VP of Sales

LOCATION: Remote

JOB PURPOSE

The Sales Operation Analyst manages sales operations for our retail operations in Natural, Conventional,

Mass, Club, E-tailer, and International channels by accurately recording data, performing administrative

functions, and assisting with presentation building. Additionally, the sales operations specialist will serve

as in-store demonstration coordinator for the retail marketing team.

KPIs

● Complete all sales operations tasks on-time and accurately

● Portal and data management accuracy

● Accuracy of sample request administration

JOB RESPONSIBILITIES

● Customer service: working closely with the operations team on PO management and administration;

communication with buyers and other customer staff

● Perform all administrative functions for the Wholesale team, including new vendor paperwork, new

item paperwork, distributor paperwork and all internal resource documents, etc.

● Maintain and update all data management software including 1WS, IX1, Syndigo, etc.

● Manage in-store demos and kit preparation, and coordinate them with internal teams and external

agencies

● Maintain retailer and distributor portals, e.g., KeHE connect, DemandTec, WFM Portal, etc.

● Work cross functionally with operations and finance departments to resolve customer administrative

and billing issues

JOB REQUIREMENTS

● 5+ years of experience within the CPG industry working with U.S. Natural, Conventional, Mass and

Club Channels, previous experience as a sales operations coordinator/manager within CPG strongly

preferred

● Extensive experience with back-end sales administration, including retailer portals, data systems like

IX1, 1WS, etc.

● Strong data analysis, sales presentation building and Excel skills required

● Strong organizational, interpersonal, and communication (written & verbal) skills

● Self-starter and able to complete tasks on-time and with limited management

● Accuracy and attention to detail a must