Sales & Member Engagement VA

Job Responsibilities:

• Research and identify qualified mobile food businesses and prospective members
• Maintain accurate lead and member records using Thryv, spreadsheets, and approved systems
• Make outbound calls to introduce Food Truck Affiliates, explain membership benefits, qualify prospects, and understand their needs
• Follow up with prospects and members through calls, emails, and messages based on established workflows
• Assist interested prospects with membership, onboarding, and information-collection processes
• Collect and verify business information, photos, logos, promotional materials, links, and required documents
• Track leads, memberships, upgrades, conversations, objections, pending information, and next steps
• Prepare and send approved estimates, invoices, onboarding messages, reminders, and follow-up materials
• Respond to member and prospective-member inquiries and escalate concerns when needed
• Create and customize Canva graphics for member welcomes, workshops, events, promotions, and announcements
• Assist with newsletters, email campaigns, website and social media updates, and event promotions using approved content and templates
• Organize member files, marketing materials, contact lists, and records in shared folders
• Update sales trackers and maintain accurate activity records
• Provide daily activity and sales engagement reports covering calls, contacts, follow-ups, opportunities, and pending items
• Support invoice preparation and delivery

Qualifications:

• Experience in inside sales, lead generation, appointment setting, customer support, member support, or a related role
• Strong spoken and written English with a warm, confident, and professional phone presence
• Comfortable making outbound calls, handling routine objections, and conducting consistent follow-ups
• Experience with CRM management, preferably Thryv
• Proficiency with Canva, Google Workspace, and Google Voice
• Experience with Brevo or similar email marketing platforms is preferred
• Able to learn established scripts, SOPs, workflows, and software and gradually work independently
• Comfortable communicating with U.S.-based business owners during agreed Eastern Time hours
• Able to maintain confidentiality and handle business and member information responsibly

You may send your CV to [Confidential Information]