Sales & Member Engagement Specialist

Responsibilities

• Research and identify qualified mobile food businesses and prospective FTA members
• Build and maintain accurate lead and member records in Thryv CRM, spreadsheets, and sales trackers
• Conduct outbound calls to introduce membership benefits, qualify prospects, identify needs, and handle objections
• Follow up with prospects and members via phone, email, and messages based on established workflows
• Guide prospects through membership onboarding, collecting required documentation, business details, logos, and promotional assets
• Prepare and send estimates, invoices, onboarding reminders, and follow-up materials
• Monitor member inquiries, respond promptly, and escalate complex issues to ownership
• Create Canva graphics for member welcomes, event promotions, workshops, and announcements
• Assist with Brevo email campaigns, newsletters, social media updates, and website assets
• Organize member files, asset folders, and contact lists in Google Workspace
• Provide daily activity reports tracking calls, sales metrics, follow-ups, and pending onboarding tasks

Qualifications

• Proven experience in inside sales, lead generation, appointment setting, or member engagement
• Comfort making outbound calls, navigating objections, and executing consistent follow-up cadences
• Hands-on experience with CRM management platforms, with a preference for Thryv
• Required experience with Canva, Google Workspace, and Google Voice
• Practical experience using Brevo or similar email marketing and campaign automation platforms
• Ability to follow established scripts and SOPs while working effectively during US Eastern Time hours
• Strong organizational skills with a commitment to maintaining confidentiality of member records

For fast application process please send your CV to [Confidential Information]