Job Description

Company Description

Ritual Matcha Co. imports and distributes high-quality matcha from Japan for bulk and wholesale customers. The company primarily serves foodservice businesses such as cafés, restaurants. The company also supports matcha brands through white-labeling solutions.

Role Description

We're looking for a Sales Manager to build and lead Ritual Matcha's sales function. You will build a top-performing, metric-driven sales team, implement sales systems such as the CRM, and develop a process from lead gen to after-sales. You will own the wholesale revenue numbers and targets, and be responsible for reporting the same to the executives of the company.

Build the sales operating system: CRM, pipeline reporting, and a commission and incentive structure
Hire, onboard, and coach the sales team, including Key Account Managers, Client Relations Executives, Business Development
Set and own the wholesale revenue target and report performance against it every week
Set clear account coverage rules: which clients are managed by a Key Account Manager, which are routed to Client Relations, and which are pursued by outbound sales
Run weekly pipeline reviews off KAM and BD reports, and step into the largest accounts personally when needed
Ensure smooth coordination between sales & operations teams to ensure a smooth customer experience

Qualifications

Comfortable hiring, coaching, and holding a team to sales targets
Detail-oriented, structured, and proactive—solving problems before they arise
Effective and empathetic communicator with partners, contractors, and internal teams
Preferably experienced with CRM systems (Salesforce), Shopify, Excel or Google Sheets, and willing to learn new tools as needed
Experience in F&B, wholesale, or distribution is an advantage

Join Us If You Want To…

Be part of a fast-growing matcha brand with 300+ café and matcha brand clients
Work with an agile, high-performing, and diverse founding team incl. a former BCG consultant and project manager that values continuous growth
Shape systems and processes during the company's early growth stage, and pave the way for future expansion