Sales Manager

biyaheko.ph

26-28 Years

Philippines

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Posted a month ago

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Job Description

Sales Manager – Travel Agency & OTA

Job Summary

We are looking for a results-driven Sales Manager to lead and grow the sales performance of our travel agency and OTA business. This role is responsible for developing sales strategies, driving revenue growth, managing key accounts, leading the sales team, and expanding both offline and online sales channels.

The ideal candidate has strong experience in travel sales, corporate accounts, leisure packages, group bookings, and digital sales support. This person should be highly commercial, customer-focused, and capable of building strong partnerships while consistently delivering revenue and profitability targets.

Key Responsibilities

Sales Strategy and Revenue Growth

Develop and execute sales plans to achieve monthly, quarterly, and annual revenue targets.
Drive sales growth across retail, corporate, group, and online travel channels.
Identify new business opportunities, market segments, and partnerships.
Monitor market trends, competitor activity, and customer demand to adjust sales strategies.

Business Development

Build and manage relationships with corporate clients, agents, travel partners, and key accounts.
Generate new business through prospecting, networking, referrals, and partnerships.
Negotiate commercial terms with clients and partners to maximize sales and profitability.
Expand the company's customer base across both B2B and B2C segments.

Team Leadership and Performance Management

Lead, coach, and motivate the sales team to achieve targets.
Set individual and team sales goals and monitor performance regularly.
Conduct sales meetings, pipeline reviews, and performance evaluations.
Provide training on product knowledge, selling techniques, customer handling, and account management.

Travel and OTA Sales Operations

Oversee sales of flights, hotels, tours, visa services, travel insurance, transfers, and other travel-related products.
Coordinate with Reservations, Operations, and Customer Service teams to ensure smooth booking fulfillment.
Support OTA sales growth by aligning promotions, pricing, and product visibility with business goals.
Monitor booking trends, cancellations, conversion rates, and customer buying patterns.

Customer and Account Management

Maintain strong relationships with existing clients to drive repeat business and account growth.
Handle major client concerns, escalations, and service recovery when needed.
Ensure high customer satisfaction and service quality across all sales channels.
Work closely with the Marketing team to support campaigns, lead generation, and promotional activities.

Reporting and Analysis

Prepare regular sales reports, forecasts, and pipeline updates for management.
Analyze sales performance by product, branch, channel, and customer segment.
Track margins, booking values, and sales productivity to improve results.
Use CRM and sales data to improve conversion rates and account retention.

Qualifications

Bachelor's Degree in Business, Marketing, Tourism, Hospitality, or a related field.
At least 5–8 years of sales experience, with 2–3 years in a managerial role.
Experience in travel agency, OTA, hospitality, airline, or tourism sales is strongly preferred.
Proven track record of achieving revenue targets and growing accounts.
Strong experience in corporate sales, leisure travel sales, group bookings, or channel sales.
Excellent communication, negotiation, and relationship management skills.
Strong leadership and team management experience.
Proficient in CRM tools, Microsoft Excel, and sales reporting.
Knowledge of GDS, travel booking systems, or OTA platforms is an advantage.

Key Competencies