Sales Engineer

Sales Engineer

Say hello to opportunities.

If you're looking to be part of what's next in communication, you're in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio-AIR, AVA, and ACE-brings together automation, assistance, and insights across the entire conversation lifecycle. The result More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.

This is where you and your skills come in. We're currently looking for: The RingCentral Carrier Sales Solutions Engineer is a technical pre-sales specialist, responsible for partnering with Service Providers organizations, direct sellers, and their Channel Partners.

A Carrier Sales Engineer should have in-depth knowledge on the entire RingCentral Ecosystem. Including other UCaaS solutions, Legacy voice, data networking, and security.

Primary responsibilities include general partner enablement and training, conducting remote and onsite product demonstrations, co-selling, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include, but are not limited to business development, monitoring and supporting SE collaborative teams, manage customer feature requests and document for product team, lab testing, continued education on the platform and underlying technologies, and support Service Provider's related internal and customer facing events.

Job Responsibilities:

• Align with key Carrier and Channel Partners to better understand opportunities and support requirements

• Provide support for Service Providers and Customers, RingCentral Sales teams

• Partner with Product team stakeholders to develop and prioritize Product roadmap

• Cultivate relationships with internal and external aligned Partners and resources

• Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements

• Keep up to date on relevant competitive solutions, products and services

• Support and participate, with other Sales Engineers, in performing advanced technical presentations for customers, and prospects, both remotely and in-person.

• Develop and maintain expert understanding of all RingCentral applications and products

To succeed in this role you must have experience in:

• 4+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience.

• 4+ years of experience working in Solution Sales Engineering capacity selling directly to Service Providers

Desired Qualifications:

• Ability to apply solutions, technology and products to a business opportunity.

• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications.

• Knowledge of VoIP, IMS, and data networking protocols.

• Understanding of Service Providers provisioning, billing, and integration processes.

• Understanding of customer communications requirements and business drivers for enterprise business markets.

• Competitive knowledge including solution, technology and product offerings.

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

• Excellent written, oral, and presentation communication skills.

What we offer:

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire Intelligence

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