The Sales Engineer is responsible for developing and managing customer relationships, identifying and executing sales opportunities, and implementing effective sales strategies to achieve revenue and profitability targets across equipment, products, and aftermarket services.
Environment, Health, and Safety
- Adopt a positive approach to building a sustainable Sandvik Environment, Health & Safety (EHS) culture within the workplace.
- Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers.
- Take reasonable care for your own health and safety and ensure that your actions do not adversely affect the environment or the health and safety of anyone else in the workplace.
- Comply with all aspects of the Sandvik Environment, Health & Safety Policy, and any reasonable instructions, procedures or systems of work that are given in the interest of providing safe work practices in the workplace and eliminating environmental harm.
- Identify and report any unsafe work behaviors/practices, hazards and incidents immediately.
- The person in this position is committed to complying with the implementation of Sandvik global EHS policy and ISO Standards.
Business Growth & Development
- Support Sandvik customers business by actively promoting and selling Sandvik Equipment products and services, with a view to expand sales, and to support Sandvik customer in as many businesses opportunities as possible.
- Prepare quotations for small to medium expenditures and support tenders, long-term contracts, and product trials.
- Develop customer relationships that ensure customers remain loyal to Sandvik brands.
- Assess technical issues with all Sandvik products and prepare/submit quotations
- Builds strong working relationships with relevant customer personnel.
- Travel to customer sites and partnering with customers to provide solutions.
- Coordinate product trials and testing as required to further expand the business value of Premium Product - Premium Service - Competitive Price.
- Maintains accurate customer records as prescribed by the Company.
- Ensure all accounts are operating within Sandvik trading terms.
Technical Expertise
- Assess technical issues on Sandvik equipment and applications. Prepare quotations for small to medium expenditures.
- Support product trials, disseminate technical bulletins, provide feedback to product support teams, and assist customers with reliability and maintenance programs.
- Conduct competitor and market analysis and collaborate with Product Line Managers, Account Managers, and Aftermarket teams to deliver profitable growth.
- Understand customer businesses, decision-makers, and market dynamics
- Provides input to Product Line Managers to address product offerings.
Financial Management
- Responsible for achievement of agreed targets
- Ensures accounts are following terms and conditions of sale.
- Provide support and assistant following up outstanding debtors.
- Play an active role in formulating budgets.
- Achievement of customer revenue targets through SIP process.
- Monitor and control costs in accordance with Company targets and policies.
- Produce reports on customer and financial deliverables, including dashboards, data extraction, alerts, workflows and business strategy.
Customer Service
- Liaises between customer and Sandvik on aftermarket issues to ensure all issues are settled in a timely manner.
- Assists customer to identify training opportunities.
- Predictive forecasting through analysing customer maintenance strategy and planning to ensure parts availability meets customer demand and expectation.
- Emergency tools ordering assistance in Identifying maintenance planning and stock level. Facilitating
- Stays current with industry developments, competitive offerings and issues affecting sales and customers.
- Understand product, series, functionality and application; provide feedback to product support, familiar with customer maintenance management processes and reliability programs.
Sales Capabilities/ Competencies
- Demonstrates passion to win by pursuing everything with energy drive and a need to finish. Shows resilience especially in the face of resistance and setbacks.
- Initiates and develops relationships with influential decision-makers and can cultivate multiple points of contact within both internal company and external customer environments.
- Able to resolves conflicts/ disputes and defuse even high-tension situations comfortably with others in a responsible and constructive manner.
- Demonstrates emotional intelligence and the ability to handle stressful situation when times are tough.
- Ability to make quality decision based on robust information and data analysis and understands limitations of available information. Able to discern meaningful patterns in data, using logic and reasoning to make fact-based judgments.
- Ability to build or contribute or influence or lead team, set strategies for team direction and delivery, drive alignment between Sandvik and customer organisations to deliver value to both parties.
- Demonstrated persuasive negotiation skills through driving direction of discussions and recognising potential for bundling options.
- Consistently focused on developing customer-related opportunities, demonstrating creativity in building new business and expanding existing customer relationships through pro-active selling techniques.
- Perceived by as a skilled solution provider using all resources available to analyse and problem solve root causes and resolve difficult issues. Knowledgeable information source.
- Exceptional time management and prioritisations skills with the ability to manage workflows, travel and customer demands. Shows ability to set and promote clear priorities to team and able to manage priority conflicts and make sound decisions.
Common Capabilities/ Competencies
- Able to converse on industry practices, processes and systems. Demonstrates knowledge of customers business. Seeks out information of customer business before attending customer site.
- Seeks to participate and promote positive improvement and change.
- Realizes organisational synergy though understanding that all the parts of a business working together produce an effect greater than individual efforts recognising the impact of their actions on other parts of the business.
- Drives sustainability through the promotion of core values and vision, conducts self as role model, complies with code of conduct, promotes diversity, and demonstrates inclusive behaviours. Acts fairly and equitably, driven by integrity, builds trust, conducts business in sustainable and responsible manner.
Experience
- Preferably 5 years of experience in sales, mining, construction, or engineering-related industries. Exposure to mining or drilling applications, aftermarket services, contract management, and business development is advantageous.
