Sales Development Representative, Engagement Hub
Linux Foundation | Philippines | Full-time
Company Description
The Linux Foundation is creating the greatest shared technology investment in history by enabling open source collaboration across companies, developers, and users. We are the organization of choice to build ecosystems that accelerate open technology development and commercial adoption.
Job Description
The Linux Foundation is adding a Sales Development Representative (SDR) to our sales team. This role will support our sales department as the first point of contact for potential new clients across our membership, training and certification, and events sponsorship solutions. The SDR will evaluate total partner potential based on company, title, and demographic data, and provide warm handoffs to the appropriate salesperson.
Responsibilities
- Evaluate all MQLs that reach the Engagement Hub service desk — from direct inquiries or automated MQL — fill out missing information, update lead fields, assess total partner potential, and provide a warm handoff to the appropriate sales representative within 1 hour of MQL designation
- Maintain HubSpot and Salesforce records for contacts, clients, and lead disposition fields
- Co-create and maintain HubSpot templates for warm handoffs
- Qualify incoming sales calls and redirect inbound calls after pre-qualifying questions are answered
- Handle incoming misdirected inquiries and re-route to the appropriate support queue
- Alert when existing members key contacts (voting, technical, marketing) bounce and engage in efforts to identify the right replacement contact
- Process incoming purchase orders from training clients into the CRM and generate sales orders for the accounting department
- Process incoming leads from HubSpot forms via the training website, including initial inquiries and entry of subsequent low-dollar orders into the CRM
- Process incoming memberships into the CRM to generate sales orders for the accounting department
- Prepare sales reports to present to the team
- Assist sales management with auditing sales reps lead pipelines to ensure lead status is accurate, with proper lead attribution (first, multi, last), and that all leads are responded to by reps
- Partner with the CRO and sales leaders in the development of evaluation processes and handoff templates
- Assist with internal corporate partners including project Executive Directors and Training, Certification, and Events leaders
- Support the sales team's efforts to meet and exceed revenue goals
- Provide excellent customer service and follow up on requests on behalf of LF sales solution representatives
- Conduct inbound and outbound calls to warm and cold leads to generate and qualify opportunities
- Answer live chat messages
- Assist the team with administrative tasks as needed
Qualifications
Proven Track Record
- Experience with ticket desk handling
- Experience with CRM contact management (HubSpot and Salesforce experience a plus)
- Consistent success in environments requiring minimal support to achieve results
- Demonstrated ability to build internal and external relationships for win/win customer outcomes
- Strong team player
Position Qualifications
- 1+ year of successful sales or sales operations experience
- Bachelor's degree preferred
- Strong attention to detail and passion for keeping data accurate and up to date
- Excellent time management and organizational skills
- Excellent written and oral communication skills
- Ability to understand and communicate technology solutions
- Experience selling to complex organizations
- High work ethic and unquestionable integrity
- Willingness to work outside of regular business hours as needed
About Us
The Linux Foundation is an all-remote workforce that hires world-class talent. We are as passionate about providing a flexible and supportive work culture as we are about open source software. Collaboration is in our DNA, and we pride ourselves on being able to work closely together while not being tied to an office. We offer exceptional benefits.
The Linux Foundation is an Equal Opportunity Employer. We value diversity and encourage anyone interested to apply. All your information will be kept confidential according to EEO guidelines.
The Linux Foundation is a neutral, trusted hub for developers and organizations to code, manage, and scale open technology projects and ecosystems.
