Work Setup: Remote - Philippines
Equipment: Company provided
Type of Contract: Full-time
Job Summary: The Sales Development Lead drives the outbound pipeline generation strategy, oversees the daily execution of sales development activities, and guides team performance. This role operates as a player-coach, supporting revenue growth through direct prospecting, team development, and continuous optimization of outreach strategy, lead qualification, and pipeline conversion processes.
What does a day in the life of a Sales Development Lead look like
- Lead and coach sales development team members to achieve individual and team pipeline generation targets while maintaining accountability to performance metrics
- Execute outbound prospecting across email, phone, and social platforms to generate qualified meetings and model best practices for the team
- Conduct call reviews, performance evaluations, and regular feedback sessions to improve outreach effectiveness and conversion rates
- Onboard and ramp new team members to productivity within defined timelines through structured training and ongoing coaching
- Develop and refine lead qualification standards aligned to the ideal customer profile criteria and ensure consistent handoff to sales
- Manage and optimize outreach sequences, templates, and workflows within HubSpot to improve engagement and conversion performance
- Monitor and analyze performance metrics, including open rates, response rates, meeting conversion, and pipeline contribution, to identify trends and improvement opportunities
- Maintain CRM data integrity across contacts, accounts, and activities to support accurate reporting and forecasting
- Partner with revenue operations to track SDR performance metrics and pipeline impact
- Collaborate with marketing and revenue leadership to refine targeting strategy, messaging, and campaign alignment
- Provide structured feedback on market response, messaging effectiveness, and common objections to inform the go-to-market strategy
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the qualifications of a Sales Development Lead
- 3+ years of experience in sales development, business development, or outbound lead generation with at least 1 year in a lead, senior, or mentoring capacity
- Demonstrated ability to meet or exceed outbound pipeline generation and qualified meeting targets in a high-volume environment
- Hands-on experience managing prospecting workflows, sequences, and reporting within CRM platforms such as HubSpot
- Strong understanding of lead qualification frameworks, ideal customer profile targeting, and pipeline management principles
- Experience executing multi-channel outreach strategies, including cold calling, email sequencing, and social selling
- Ability to analyze performance data and translate insights into process and strategy improvements
- Strong communication skills with the ability to support US-facing outreach and stakeholder collaboration
- Ability to manage individual pipeline responsibilities while supporting team performance and development
- Experience supporting BPO, CX, or outsourced service sales environments
- Experience using prospecting tools such as LinkedIn Sales Navigator, Apollo, or Lusha
- Experience working with global or offshore sales teams
- Relevant platform certifications, such as HubSpot Sales Hub
Ninja Perks and Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Beautiful facility & Free Meals for onsite positions
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready
Fast-track your application and dive straight into your next big opportunity, Access your Instant Interview here: https://alpharun.com/i/duhGTq3sZUmOrNoglzDyq
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
