We are looking for a detail-oriented and proactive
Sales Operations & Customer Support Specialist to support the Sales team by ensuring accurate order processing, smooth coordination with clients, and efficient handling of sales documentation and customer accounts.
Key Responsibilities
- Oversee and support Sales Coordinators in processing order confirmations, sales orders, and other sales-related documents accurately and efficiently
- Monitor accounts receivable and assist in following up customer payments and invoice concerns
- Coordinate with customers regarding order status, payment updates, and sales transactions
- Ensure smooth coordination between Sales and other departments for operational concerns and customer requirements
- Prepare sales-related reports, presentations, meeting minutes, and sales performance updates
- Maintain and update customer databases and mailing lists for marketing and sales communications
- Ensure accuracy and completeness of sales documentation and records
Qualifications
- Bachelors Degree in Business Administration, Marketing, Management, or related field
- At least 1 year of experience in sales support, sales operations, customer service, or account coordination
- Strong communication and coordination skills
- Detail-oriented with good organizational and multitasking abilities
- Proficient in Microsoft Office applications, especially Excel and PowerPoint
- Experience in handling customer accounts and sales documentation is an advantage
