SALES COORDINATOR

Sales Coordinator

We are looking for a responsible and self-motivated Printing Sales Executive to handle customer enquiries, quotations, follow-ups and order coordination. The successful candidate should be organised, customer-focused and able to manage each assigned job from enquiry through completion.

Tasks & Responsibilities

. Handle customer enquiries via email, WhatsApp and phone calls.

. Understand customers printing requirements, specifications, quantities and required timelines.

. Prepare and send quotations based on customer requirements.

. Recommend suitable printing materials, finishing and options based on customers needs.

. Follow up on quotations, order confirmations, payments and other outstanding matters.

. Follow up with existing and potential customers to convert enquiries into confirmed orders.

. Coordinate confirmed orders with the relevant internal teams.

. Understand the requirements and workflow of each assigned job.

. Monitor and maintain accurate status for all assigned enquiries and orders.

. Identify outstanding actions and follow up accordingly to ensure jobs progress smoothly.

. Keep track of what action is required next for each job and follow through until completion.

. Update job status promptly and ensure completed jobs are properly updated and closed.

. Communicate clearly with customers and internal teams regarding order requirements and updates.

. Maintain good customer relationships and provide professional customer service.

. Manage multiple customer enquiries, quotations and ongoing orders efficiently.

. Work towards individual sales targets and company sales objectives.

Qualifications & Experience

. Previous experience in sales, customer service, account servicing or a related role is preferred.

. Experience in the printing industry or commercial printing will be an advantage.

. Good communication and customer service skills.

. Confident communicating with customers via phone, WhatsApp and email.

. Able to understand customer requirements and prepare quotations accurately.

. Comfortable following up with customers and closing orders.

. Able to understand job instructions, workflow and job status clearly.

. Able to identify what action is required next and follow through until the job is completed.

. Strong organisational and follow-up skills with the ability to manage multiple jobs at different stages.

. Responsible for keeping assigned job statuses accurate and up to date.

. Good attention to detail and accuracy.

. Good spoken and written English.

. Able to handle Chinese-language customer enquiries when required.

. Familiar with Microsoft Office and basic computer applications.

. Responsible, self-motivated and able to work independently.

. Able to work effectively in a fast-paced environment.

. Training on our printing products and specifications will be provided.