The ideal candidate will be the point of contact for colleagues and customers. This candidate will keep schedules, provide feedback, documentation and information in order to facilitate team activity. They will also work closely with sales teams to maximize performance.
Key Responsibilities:
- Act as the primary gatekeeper for incoming commercial leads, ensuring they are qualified and routed to the appropriate Account Executive based on territory, industry, or expertise
- Contract Renewals & Updates: Draft and issue renewal paperwork for clients when pricing remains unchanged.
- Director of Sales Support: Provide direct administrative assistance to the Director, including calendar management, coordinating sales meetings, and preparing briefing materials.
- Manual Data Analytics: Compile data from various spreadsheets to calculate conversion rates, territory performance, and sales volume.
- Performance Reporting: Prepare weekly State of Sales reports to give leadership visibility into the team's progress and any pending deals.
- Insurance & Credentialing: Manage the submission of Certificates of Insurance (COIs) and any specific vendor compliance documentation required by large commercial property managers.
- Bid & RFP Coordination: Assist in the labor-intensive process of responding to Requests for Proposals (RFPs), ensuring all technical specifications and deadlines are met.
- Standard Operating Procedures (SOPs): Document the manual workflows you create (e.g., How to Route a Lead) so the process remains consistent as the team grows.
- Ad Hoc Projects: Execute special projects assigned by the Director of Sales, ranging from one-off market research tasks to coordinating local trade show logistics.
- Perform additional tasks and responsibilities as required upon request to support the evolving needs of the commercial sales department and the broader organization.
Qualifications
- Bachelor's degree or equivalent experience
- 3+ years experience in sales related role
- Well-organized with an aptitude in problem-solving
- Strong verbal and written communication skills
- Can work on a night shift schedule
