Sales Coordinator/Business Support Executive

Job Responsibilities

• Provide administrative and coordination support to the Sales Department.
• Manage urgent calls, emails, and messages from existing customers when Sales Representatives are unavailable.
• Process incoming orders in coordination with Sales Representatives by verifying pricing, discounts, product codes, and inventory availability before generating sales orders.
• Attend to walk-in customers when the Marketing Department is unavailable or occupied.
• Update the Commercial Team's sales revenue records based on data provided by the Accounts Department.
• Follow up with key customers on after-sales matters, including disputes related to service quotations, service issues, or loan units, in coordination with the Head of Sales.
• Prepare and issue quotations accurately and promptly.
• Utilize AI tools to improve efficiency and support daily administrative and sales functions (an added advantage).
• Perform any other administrative or ad hoc duties as assigned.

Requirements

• Diploma or tertiary education preferred candidates with a positive attitude and relevant experience are encouraged to apply, even without formal academic qualifications.
• Minimum 2 years of experience in a Sales Coordinator, Customer Service, or similar support role is preferred.
• Strong customer service orientation with good interpersonal, communication, and analytical skills.
• Able to communicate effectively with stakeholders across all levels of the organization.
• Proficient in Microsoft Office applications, especially Word and Excel.
• Strong administrative, organizational, and problem-solving abilities.