Sales Consultant - Online E-commerce

E-commerce drives online sales by engaging potential customers, optimizing digital sales channels, and ensuring a seamless online shopping experience. This role includes managing product listings, monitoring inventory, reviewing sales data, and providing excellent customer support to maximize revenue and enhance customer satisfaction.

Key Responsibilities

• Maintain accurate and up-to-date product listings, including descriptions, images, and pricing, while ensuring stock availability and preventing discrepancies.
• Process and manage sales orders through the system, ensuring accuracy and timely fulfillment.
• Guide customers through the online buying process, offering personalized product recommendations and addressing inquiries to increase conversions.
• Utilize digital channels (social media, email, live chat, and marketplaces) to attract, engage, and acquire new customers.
• Review daily sales activities and customer trends to suggest improvements for better results.
• Provide exceptional online customer service by promptly handling inquiries, resolving concerns, and developing long-term customer relationships.
• Detail-oriented with excellent organizational and inventory management skills.
• Ability to analyze sales data and optimize strategies for improved performance.
• Experience in retail sales is preferred.
• Experience in online sales and inventory systems is a plus.
• Knowledgeable in Microsoft Office and Google Office applications.