About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
Our client is a fast-growing, tech-enabled co-living company based in Singapore that's transforming the urban rental experience across Southeast Asia. The business was born out of frustration with traditional rentals and is driven by a belief that renting should be seamless, stylish, and centered around tenants. It offers fully furnished rooms across more than 300 properties in six cities, providing residents with flexible leases, housekeeping, ultra-fast Wi-Fi, and curated community events—all managed through a frictionless mobile-first platform. Trusted by young professionals, students, and corporate teams alike, the company is setting the new standard for modern rentals with a focus on comfort, convenience, and community.
About the Role
As an Inside Sales Specialist, you will be responsible for handling incoming emails and chat inquiries from potential customers who are interested in our products or services. You will engage with these leads, understand their needs, provide information about our offerings, and guide them through the sales process to ensure a positive experience and successful conversion. This role requires a proactive approach to understanding the Singapore co-living and real estate market, as well as the ability to work cross-functionally with various teams to optimize processes and deliver outstanding results.
Employment Term: 1-Year Project-Based with Automatic Renewal Based on Performance
Salary: The role is commission-based and includes benefits. The monthly base salary is modest and may not be competitive with current market rates, yet you get good commissions monthly if you hit the metrics
Work hours: Shift based, 5 days a week with 2 day rest day (shifting schedule between 9am-1am PHT and weekday off)
Work set-up: Remote
What you'll do
- Respond to Inquiries: Handle inbound emails and chat messages from prospective customers in a timely and professional manner.
- Understand Customer Needs: Listen actively to customers requirements, questions, and concerns to understand their needs and provide appropriate solutions.
- Provide Product Information: Educate customers about our products or services, including features, benefits, pricing, and promotions.
- Qualify Leads: Determine the suitability of leads by asking relevant questions to understand their budget, timeline, and decision-making process.
- Demonstrate Value: Effectively communicate the value proposition of our products or services and how they meet the customer's needs.
- Handle Objections: Address customer objections or concerns with confidence and provide solutions to alleviate any doubts.
- Scheduling of Viewings: Ensure viewings are plotted in the field sales team's calendar with all relevant information.
- Close Sales: Guide qualified leads through the sales process, close deals, and achieve monthly or quarterly sales targets.
- Follow-Up: Follow up with leads who have expressed interest but haven't made a purchase yet to nurture them through the sales funnel.
- Documentation and Reporting: Maintain accurate records of interactions with customers in the CRM system and have insight into your sales activities, leads, and conversion rates.
- Collaboration: Work closely and cross-functionally with the sales team, marketing department, operations, and other relevant departments to optimize sales processes and improve customer experience.
- Market Awareness: Stay proactive in understanding the Singapore co-living and real estate market to better position offerings and anticipate customer needs.
- Continuous Learning: Stay updated on product knowledge, sales techniques, and industry trends to enhance selling skills and meet or exceed sales targets.
- Customer Satisfaction: Ensure high levels of customer satisfaction by providing excellent service and support throughout the sales process.
What You Bring
- 2 years solid experience in sales, preferably in a real estate sales role.
- Excellent communication and interpersonal skills.
- Strong listening skills and ability to understand customer needs.
- Persuasive and confident with the ability to handle objections.
- Goal-oriented and able to work under pressure to meet sales targets.
- Familiarity with CRM software and sales processes.
- Ability to work in a fast-paced environment and adapt to changes.
