Sales Support
- Prepare and process sales orders, quotations, and invoices.
- Maintain customer accounts and sales records.
- Assist the sales team in tracking leads, opportunities, and follow-ups.
Customer Service
- Respond to customer inquiries via email, phone, or in person.
- Provide product or service information to customers.
- Handle customer complaints or escalate issues to the appropriate team.
Reporting & Documentation
- Prepare sales reports, dashboards, and performance metrics.
- Maintain databases and spreadsheets
- Ensure accuracy and completeness of sales documentation.
Coordination & Communication
- Liaise between sales, logistics, finance, and other departments.
- Schedule meetings, sales presentations, and client visits.
- Coordinate delivery timelines and ensure timely communication with clients.
Administrative Tasks
- Manage office supplies and sales-related materials.
- Handle travel arrangements or meeting logistics for sales staff.
- Support sales team with internal approvals or compliance documentation.
Skills & Qualifications
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software.
- Attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Some roles may require basic understanding of sales or marketing principles.
