Initiates and develops appropriate business relationships with target customers.
Generates sales qualified leads by data mining, customer visits schedule and nurturing of potential customers.
Answers customer questions about service outcomes and consulting with technicians when necessary.
Meets personal/customer service team sales targets and call handling quotas.
Sells recommended service work to each customer based on their units.
Builds sustainable relationships and trust with customers through open and interactive communication that could be in person, online meeting or over the phone.
Ensures that all sales activities are appropriately coordinated with the service center.
Maintains records of customer interactions, contact information, process customer accounts and file documents.
Identify and assess customers needs to achieve satisfaction.
Input customer equipment list as leads on SAP B1 opportunity module.
Conforms to communication procedures, guidelines, and policies.
Takes the extra mile to engage customers.
Other administrative tasks are not limited to preparation and filing of VRF and MRF and Admin coordination.
