Sales and Service Admin

Company Description Questcare Medical Products, Inc. (QMPI) is a family-led corporation based in San Pascual, Batangas, Philippines, specializing in the marketing and distribution of medical diagnostic products, laboratory and pulmonary machines, medical equipment, and medical supplies. Since 2000, the company has served hospital-based laboratories and free-standing clinics, both public and private, across Metro Manila and the provinces of Batangas, Laguna, Quezon, Cavite, and Mindoro. QMPI is driven by a commitment to service, trust, and long-term partnerships in the healthcare sector. The organization emphasizes urgency, integrity, and compassion in meeting customer needs, while maintaining high standards of quality and cost-effectiveness. Team members join a stable, service-oriented environment focused on diagnostic excellence and customer satisfaction.

Role Description This is a full-time, on-site Sales and Service Admin role based in San Pascual. The Sales and Service Admin supports the day-to-day sales operations of the Sales and Service Departments. This role assists the sales team with documentation, email correspondence, and , and responds to customer inquiries through phone, email, or in-person interactions. The position helps coordinate after-sales service requests, schedules service visits, and tracks resolution status to ensure a positive customer experience. The Sales and Service Admin also collaborates with internal teams to provide sales summaries, draft and transmit business correspondence to external partners, layout marketing collaterals to be used in social media postings, and contribute to efficient and compliant office workflows.

Qualifications

• Strong Communication and Customer Service skills to handle inquiries, manage expectations, and maintain professional internal and external relationships.
• Sales and Sales Management capabilities for sales invoice monitoring, monitoring of performing and non-performing accounts, assisting in basic sales reporting, and helping achieve sales targets.
• Proficiency in office software (e.g., MS Office or G Suite) and comfort working with Canva, or other photo editing software.
• High attention to detail, strong organizational skills, and the ability to manage multiple tasks at a time.
• Ability to work on-site in San Pascual and collaborate effectively with cross-functional teams.
• Prior experience in sales administration or marketing is an advantage.
• Relevant diploma or degree in Business, Administration, Marketing, or a related field preferred, or equivalent practical experience.