Within the Operations Team, the Sales/Account Manager aims to have a strong market knowledge and help identify potential clients, take them through the sales process, close the deal and then onboard the clients. These clients then need to be nurtured though creating and building long-term, trusting relationships with these and our existing clients. They are accountable for all communications between the business and its clients. Ultimately aiming to grow revenue for the business, they will maximise the use of our software and back office tools whilst looking to upsell our product suite where possible.
Liaising daily with the clients, the Sales/Account Manager will also manage critical escalations and collect feedback from the customer and the market in general to feed back into the Operations and Product teams.
Your responsibilities will include:
- Prospecting for new business in the territory
- Actively work with sales projects and close sales deals
- Participation in the identified relevant trade shows in the region
- Act as the main conduit between the clients and the business in all matters.
- Identify new business opportunities with existing clients.
- Analyze and assess client product requests and feedback into internal teams.
- Forecast, track and analyze Key Performance Indicators.
- Propose commercial incentives for growth.
- Manage critical escalations between the business and the client.
Experience needed:
Qualifications & Experience
- 2 years experience in the online gaming industry.
- Previous work experience in a similar Operations role including Sales.
- Minimum 1 years sales experience.
- Good understanding of KPIs in online gaming industry.
- Ability to influence key decision makers at executive level.
- Ability to work in a fast-paced environment and adapt quickly to the business needs.
- Strong negotiation and presentation abilities.
- Excellent interpersonal and communication skills (written and verbal).
- Strong organizational skills.
- Bilingual in written and spoken English and Vietnamese. Other languages are beneficial.
