We are seeking a confident, customer-focused Sales & Customer SupportRepresentative to guide callers through the certification process and help them successfully register for the correct courses. In this role, you will act as the primary point of contact for individuals needing CPR, BLS, ACLS, and PALS certifications, balancing empathy with a strong sales mindset. This opportunity is ideal for a proactive problem-solver who excels at leading conversations, addressing customer needs, and closing enrollments on the spot.
Schedule:
- Monday, Wednesday, Thursday, Friday: 8:00 AM – 5:00 PM CST
- Saturday: 7:30 AM – 4:30 PM CST
Responsibilities:
- Answer inbound calls from customers looking to get CPR certified for school, work, or licensing requirements
- Assess certification requirements (CPR, BLS, ACLS, and PALS) and recommend the correct courses.
- Guide customers through pricing, scheduling, and course options to close enrollments directly on the call.
- Assist customers with location access or training platform navigation, staying on the line until issues are fully resolved.
- Lead the conversation with confidence to ensure a smooth, supportive, and professional customer experience.
- Handle required follow-ups and complete administrative duties during non-call periods.
- Maintain productivity, remain responsive throughout your shift, and carry out tasks directed by the Customer Service Lead.
Requirements:
- Strong, clear, and confident phone presence, balancing customer support with a sales mindset
- Ability to lead conversations and guide customers toward a decision
- Comfortable recommending services and closing registrations
- Quick thinker with strong situational awareness and strong communication skills (spoken and written)
- Proactive problem-solver who takes ownership of outcomes
- Ability to handle time-sensitive or urgent customer situations calmly and effectively
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Note
- Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
