Reporting To: Customer Support Manager
Location: Philippines (Hybrid Setup)
Employment Type: Full-Time
Salary Range: PHP 35,000 PHP 45,000 per month
Working Hours: 8:30am 5:00pm (UK Time Zone), Monday to Friday
Additional hours may be required during weekdays and occasional weekends to meet business needs. Night differential pay will apply for any hours worked outside regular working hours, in accordance with Philippine labor law.
Job Purpose
The Sales Administrator provides comprehensive administrative and operational support to the Sales Team. Reporting directly to the Line Manager, this role ensures accurate processing of sales orders, effective customer communication, and timely after-sales support, contributing to overall customer satisfaction and business efficiency.
Key Responsibilities:
Sales & Order Processing
- Accurately process, verify, and acknowledge customer orders
- Maintain up-to-date order records and ensure system accuracy
- Monitor order progress and coordinate internally to ensure timely fulfilment
Customer & After-Sales Support
- Act as a key point of contact for customer enquiries
- Provide after-sales support, including:
- Issue resolution
- Invoice processing
- Air Waybills (AWBs)
- Certificates (Certs)
- Statements of Account (SOAs)
- Ensure professional, timely, and solution-focused communication
Administrative & Cross-Functional Support
- Provide day-to-day administrative support to the Sales Team
- Work closely with internal departments to ensure seamless coordination
- Support the Line Manager/Team Leader with ad hoc projects and operational tasks
- Assist in process improvement initiatives where applicable
Competencies & Skills
- Intermediate to advanced proficiency in Microsoft Excel and general IT systems
- Strong numerical, analytical, and problem-solving skills
- Excellent written and verbal communication skills
- High attention to detail with the ability to maintain accuracy under pressure
- Strong organisational and planning skills with the ability to meet strict deadlines
- Ability to manage multiple priorities in a fast-paced, dynamic environment
- Proactive, energetic, and adaptable mindset
- Demonstrated experience in a similar sales support or administrative role
- Bachelor's degree preferred, or equivalent relevant work experience
- Commitment to long-term career development and continuous learning
Personal Attributes
- Professional and customer-focused approach
- Self-motivated with the ability to work independently
- Team-oriented with strong collaboration skills
- Resilient and composed in high-pressure situations
- Solution-driven and able to think creatively when resolving issues
How to Apply
If you are interested in this opportunity, please email [Confidential Information] with the following:
- A link to your LinkedIn profile (or attach a CV if you do not have a LinkedIn profile)
- A one-page personal cover letter
We value candidates who take the time to share their story. Your cover letter is an opportunity to tell us why this role interests you and what you believe you can contribute to the team. We encourage you to be thoughtful, genuine, and enthusiastic in expressing your fit for the position.
Please note that applications submitted without a cover letter may not be considered.
