DUTIES AND RESPONSIBILITIES
- Developing and maintaining strong relationships with client
- Understanding client needs and objectives
- Managing client expectations and delivering results
- Communicating with clients regularly through emails, phone calls, and meetings
- Stay on top of accounts, making sure clients receive services that are within their budget and meet their needs.
- Work alongside with other team members to discuss account/project updates and find new ways to grow the business.
- Upselling and cross-selling products or services to clients
QUALIFICATIONS
- A Bachelor's Degree graduate of any course
- At least 2 years of experience in account management function
- Has good IT background
- Thorough knowledge of managing teams and personnel
- Maintains a high level of oral and written communication skills in order to communicate effectively with clients, colleagues and other stakeholders.
- Ability to research subjects, with a commitment to provide continuous improvement.
- Ability to work under pressure and think clearly in challenging situations in a logical manner.
- Flexible in approach and be comfortable with a fluid organizational structure that requires both teamwork and self-sufficiency as necessary, with the ability to work under minimal supervision.
- A highly customer focused, proactive learner that enjoys customer success and delights in exceeding customer expectations
- A patient and active listener with a passion for service
- Good communication, presentation and interpersonal skills
- Ability to learn and assimilate information quickly
- Enthusiast, strong work ethic and a positive attitude
- Proficient with MS Office applications (PowerPoint, Excel, etc.)
III. WORKING CONDITIONS
- May require working beyond normal business hours to meet project deadlines or address urgent client issues
