Sailpoint Support Engineer

What will you do

• Provide support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management
• Ensure that all the tickets/incidents are resolved within committed SLA's
• Ensure positive user-experience through clear communication and timely support
• Continuously identifying opportunities for process improvement and tasks automation.
• Maintain documentation of support processes, knowledge articles, and operational procedures.
• Maintain dashboard reporting on performance, access reviews, and compliance activities etc
• Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service.

What do you need to succeed

• 2+ years of hands-on experience with Sailpoint IdentityIQ.
• Certification in Identity Security Engineer has added advantage
• Understanding of Lifecycle events workflow (Joiner, Mover, Leaver and Rehire etc)
• Knowledge of directory services (Active Directory, EntraID and LDAP)
• Knowledge of database administration (SQL and MSSQL)
• Experience with technologies such as Java, JavaScript, XML
• Knowledge of ITIL processes (incident, problem, change management)
• Strong analytical and problem-solving skills
• Strong communication skills and experience in supporting and collaborating with an international user community
• Shift flexibility and schedule adherence are required for the position.