Position Overview
The Safety Officer ensures that all employees in the BPO site work in a safe, healthy, and compliant environment. This role is responsible for developing and implementing onsite safety programs, emergency response procedures, risk assessments, and incident management tailored to 24/7 operations, highdensity office environments, and client/regulatory compliance requirements.
Key Responsibilities
- Compliance & Regulatory Requirements
- Ensure compliance with national safety and health standards and local LGU regulations (e.g., fire safety, building compliance)
- Coordinate with government agencies during audits, drills, and inspections
- Workplace Safety Management (BPOspecific)
- Conduct regular site walkthroughs to identify safety hazards in production floors, huddle areas, training rooms, pantries, and sleeping quarters
- Monitor workstation ergonomics to prevent workrelated musculoskeletal disorders common in BPO setups
- Oversee badge access, visitor protocols, and emergency exits within hightraffic operations floors
- Emergency Preparedness
- Lead implementation of the Emergency Response Plan (ERP) customized for 24/7 BPO operations
- Facilitate fire drills, earthquake drills, and emergency evacuation trainings in coordination with building management and security teams
- Maintain emergency equipment (AED, first aid kits, fire extinguishers, alarms)
- Incident & Risk Management
- Respond to onsite incidents, first-aid cases, emergencies, or behavioral escalations requiring safety intervention
- Conduct investigations for workplace incidents and prepare corrective action reports
- Maintain logs of incidents, near-misses, hazards, and safety concerns raised by employees
- Employee Health & Wellness Monitoring
- Implement programs that address common BPO health risks: eye strain, fatigue, nightshift adaptation issues, workplace stress, etc
- Support occupational health initiatives with the company nurse or medical provider
- Training & Engagement
- Conduct safety orientations for new hires (BPO floor protocols, emergency exits, ergonomics)
- Provide regular safety briefings for leaders, support teams, and operations
- Promote a culture of safety through awareness campaigns
- Documentation & Reporting
- Maintain reports, permits, compliance documents, and safety dashboards for internal and client audits
- Provide weekly and monthly updates to management on safety KPIs and site compliance
Qualifications
Education
- Bachelor's degree in OSH, Engineering, Environmental Science, Psychology, or any related field (preferred)
- At least Safety Officer 2 (SO2) certification; SO3/SO4 is an advantage depending on site requirements
Experience
- 12 years of experience as Safety Officer in BPO, corporate offices, or facilities management
- Experience handling 24/7 operations or multi-site coverage is a plus
Skills & Competencies
- Strong knowledge of occupational health and safety standards
- Good communication and presentation skills (for safety briefings)
- Ability to respond quickly and effectively to emergencies
- Strong documentation and reporting skills
- Ability to work under pressure in fast-paced BPO environments
Key Attributes
- Proactive and peopleoriented
- Strong attention to detail
- Confident in leading emergency responses
- Able to influence and educate large teams
Working Conditions
- Onsite role with 24/7 operational supportmay require shifting schedules
- Fastpaced environment with high employee volume and frequent floor activities
GO BACK TO CAREERS PAGE
Powered by JazzHR
921r2QJe1Q
