Retention Leadership That Strengthens SaaS Growth and Recurring Revenue
Our client is a leading provider of technology solutions that empower organizations across nonprofit, corporate, and public sectors to drive measurable impact at scale. Their platforms support fundraising, corporate responsibility, and case management initiatives, enabling millions of individuals and communities worldwide. Recognized by industry bodies for innovation and performance, they continue to advance how technology supports meaningful outcomes-combining enterprise-grade capabilities with a strong commitment to creating lasting social impact.
About the Role
Recurring revenue is the foundation of every successful SaaS business. The SaaS Renewals Team Lead will lead a team responsible for customer retention, subscription renewals, and renewal forecasting that directly influences business growth and customer success. Build a long-term global career through Emapta's top 1% talent experience, international exposure, and career development opportunities.
Snapshot
Employment Type: Full-time
Shift: Night Shift, Weekends Off
Work Setup: Onsite, Makati
Benefits
- Day 1 HMO coverage with free dependent
- Competitive salary package
- Prime office location in Makati with access to MRT, restaurants, and banks
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- At least 2 years of proven experience leading, supervising, or managing a team of Renewals Specialists, Renewal Managers, Customer Success Coordinators, or similar roles within a SaaS environment
- 2-4 years of experience in Renewals Operations, Customer Success, Revenue Operations, Account Management, or SaaS subscription support functions
- Proven experience managing end-to-end contract renewals, subscription lifecycle management, customer retention initiatives, and renewal forecasting
- Strong leadership skills with experience coaching, mentoring, and driving team performance against renewal and retention targets
- Experience overseeing high-volume renewals pipelines and ensuring timely quote generation, contract processing, and renewal execution
- Hands-on experience with Salesforce, Salesforce CPQ, Gainsight, PandaDoc, DocuSign, or similar CRM and renewals platforms
- Experience collaborating with Sales, Customer Success, Finance, Legal, and Operations teams to achieve renewal objectives
- Strong understanding of SaaS business models, recurring revenue, subscription metrics, and customer lifecycle management
- Ability to analyze renewal performance, churn trends, pipeline health, and operational KPIs to drive process improvements
- Excellent organizational, project management, stakeholder management, and multitasking skills
- High attention to detail and accuracy in contract, pricing, and renewal documentation
- Strong verbal and written communication skills with the ability to engage internal stakeholders and customers professionally
Responsibilities
- Lead the daily renewals operations and ensure timely completion of all renewal activities
- Coordinate contract renewals including quote generation, approvals, invoicing alignment, and customer follow-ups
- Monitor renewals pipelines, retention metrics, and operational reports
- Collaborate with cross-functional teams to ensure seamless renewals processing
- Handle basic to moderate escalations related to renewals concerns and customer requests
- Maintain accurate records across Salesforce, CPQ, PandaDoc, Docusign, and related systems
- Identify opportunities for process improvements and operational efficiency
- Coach, mentor, and develop Renewals Specialists to improve productivity, customer outcomes, and renewal performance
- Ensure compliance with internal policies related to renewals and bookings processes
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
