We seek a SaaS Project Manager to lead client implementations, ensure smooth onboarding, and drive long-term success with our SaaS product. As a key player in our small, boutique company, you'll work directly with clients - ranging from startups to Fortune 100 companies. This role requires a tech-savvy project/delivery manager with a people-first approach, capable of managing multiple projects while building lasting client relationships.
What You'll Do
- Project Management Manage the development and maintenance of our app.
- SaaS Implementations Own the end-to-end delivery process, from kickoff to onboarding, ensuring timely and successful deployments.
- Manage Client Relationships Serve as the main point of contact, address concerns proactively, and help clients achieve their goals with our software.
- Gather & Document Requirements Work closely with clients to define their needs, create test cases, and guide them through UAT.
- Monitor & Optimize Client Experience Track system usage, troubleshoot issues, and provide strategic recommendations for success.
- Testing Conduct functional testing of deliveries and new features.
What We're Looking For
- More than 3 years of experience in delivery and project management within SaaS.
- Client-facing expertise Comfortable engaging with stakeholders at all levels, from startups to enterprise clients.
- Strong PM skills Proven ability to manage projects, coordinate teams, and track progress using tools like Monday.com, Smartsheet, or MS Project.
- Excellent communication Strong verbal and written English skills to foster collaboration and provide clear updates.
- Proactive & Detail-Oriented Able to anticipate client needs, document processes, and ensure smooth execution.
Education & Certifications
- Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
- Formal training or certification in project management (e.g., PMP, PRINCE2, or Certified ScrumMaster).
Nice to Have
- Business analysis certifications (e.g., CBAP, PMI-PBA)
- Familiarity with data and reporting tools supported by coursework or certifications in Excel, Access, SQL, or BI platforms
- Additional SaaS or IT certifications (e.g., ITIL Foundation)
We Offer
A full-time, remote job with a 40-hour workweek, US hours Monday through Friday, and excellent prospects for long-term growth in a dynamic, client-focused SaaS environment.
