About WhiteCrow
We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.
About our client
Our client operates in the consumer financial services space, focusing on making everyday purchases and essential needs more accessible through flexible financing solutions. They support individuals across their financial journey—from obtaining their first line of credit to managing long-term financial flexibility—by enabling more informed and responsible credit decisions.
Our client has built a vast network that connects consumers with a wide range of small and mid-sized businesses, as well as providers in the health and wellness sector. Through this ecosystem, they play a meaningful role in supporting both customer financial well-being and the growth of businesses that form a critical part of the broader economy.
As a S & OE Manager, you will be responsible for...
Factory S&OE Execution Ownership:
- Owning S&OE execution across 4 manufacturing sites, ensuring alignment between demand, supply, and production plans
- Driving short-term execution decisions to protect customer service and delivery performance
- Leading plant-level weekly S&OE cadences focused on exception management and recovery actions
- Ensuring adherence to global S&OE standards, governance, and processes
Operational Excellence & KPI Delivery:
- Delivering against key metrics: On-Time -Delivery, Past Due, Lead Time Accuracy, Response Time, and Inventory Health
- Driving root cause analysis and corrective actions for service gaps and supply constraints
- Implementing continuous improvement initiatives to enhance reliability, responsiveness, and efficiency
- Standardizing ways of working across factories to improve consistency and execution rigor
Customer & Commercial Alignment:
- Partnering closely with Customer Care and Sales teams to ensure clear prioritization and fast response to demand changes
- Supporting escalation management with structured, data-driven solutions
- Translating commercial priorities into executable supply actions at plant level
Managing Complexity, NPI & Migrations:
- Ensuring operational readiness for new product introductions and product migrations
- Coordinating with planning, manufacturing, and supply teams to mitigate risks during transitions
- Managing demand volatility and supply constraints with agility and structured decision-making
Financial & Service Performance:
- Balancing service, cost-to-serve, and inventory objectives in daily execution decisions
- Supporting achievement of working capital and cost targets through disciplined planning and execution
- Using data and analytics to optimize trade-offs between service and cost
People Leadership & Capability Building:
- Leading and developing a team of 10 S&OE planners/analysts
- Coaching team on problem-solving, prioritization, and decision-making
- Establishing clear roles, accountability, and performance expectations
- Building a high-performance, accountable, and collaborative team culture
S&OE Process Adoption & Maturity:
- Driving adoption of global S&OE processes, tools, and KPIs
- Ensuring high-quality data, system discipline, and process compliance (SAP, S4 Hana, IBP Response)
- Supporting S&OE maturity roadmap deployment at factory level
What you already have...
- Bachelor's degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field.
- An MBA or master's degree is preferred.
- 10+ years of experience in supply chain planning, or operations in a multinational environment.
- Exposure to high-growth environments, NPI, and product migrations preferred.
- Minimum of 4 years of experience in people management, leading diverse teams in a global environment.
- Proven experience in Sales and Operations Execution (S&OE) or related roles.
- Experience in managing operational processes related to demand planning, supply chain management, and inventory optimization.
- Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
- Strong analytical skills with the ability to interpret complex data and drive actionable insights.
- Highly Competent with supply chain management software (SAP Must, IBP Response is a plus) and analytics tools.
- Demonstrated leadership skills with the ability to lead and inspire diverse teams across different locations.
- Understand business drivers and able to balance between short- and long-term objectives
