RTS, Claims, Recovery Lead - SPX Express - Sorting Center (Meycauayan, Bulacan)

5-8 Years

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Job Description

Job Description

Manage overall Return to shipper / seller process
Ensure that all RTS parcels are dispatched according to the given SOPand KPIs
Collaborate with the claims team to manage past due items and ensure minimal claims on RTS
Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of of parcels
Participate in the development and implementation process strategies and tactical execution
Assess manpower needs and work will support team for proper allocation
Provide guidance to RTS/Claims team, evaluate team's performance and provide necessary trainings to continuous growth

Requirements

Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field
With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields
Must be keen to details and data management
Highly knowledgeable in RTS and Claims process
Knowledgeable in using process improvement tools
Knowledgeable in MS Office and Google Applications
With good interpersonal and communication skills
Willing to be assigned in Meycauayan, Bulacan