Location: Taguig
Work Setup: Onsite
Shift: Nightshift
Salary: 100,000 - 200,000
Leadership & Strategy Lead managers and teams; set direction and KPIs; drive performance; build leadership bench and succession plans. Operations & Process Excellence Oversee function-wide operations; drive process improvements and transformation initiatives; manage risks, metrics, and escalations. Stakeholder & Account Management Own senior client relationships; align with stakeholders; provide strategic insights; ensure service excellence and business impact.
- Bachelor's Degree required (or Higher and other certificates with solid professional experience for more than 5 years (+)
- Excellent English communication skills, with the ability to confidently influence discussions and support client decision-making
- 8 years (+) in contact center/customer care
- 8–12+ years of experience in operations, customer support, or related fields, with senior leadership experience.
- Strong experience in account management or as a Client Services Manager is required.
- US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
- Deep expertise in process improvement and operational transformation.
- Adaptable and flexible, with the ability to contribute effectively in a startup environment where priorities and responsibilities may evolve
- Php 100,000 to 200,000 (Based on experience and results of Interviews)
