Embrace the innovation with iOPEX Technologies. Join our #iopexhappy@work team!
We are looking for awesome RPA professionals for our pioneer team!
Available Roles
- RPA Developers
- RPA Support
Responsibilities
Job Summary:
- The RPA Support member will be responsible for supporting day-to-day operations of RPA live projects.
- The role demands basic technical skill in understanding applications, network, databases, servers and storage troubleshooting and analysis.
- The role recognizes the global requirements and interfaces necessary support to operate with consistency in supporting all regions on a rotational shift basis.
- To understand and support on robotic process analysis on various RPA platforms such as UiPath, Power Automate, Kore.ai, etc.
- Should be technically sound to do the analysis and evaluate the issue and provide effective resolution by connecting with development Team and manage customer expectations.
Essential Functions Of The Job
The scope of this role includes but is not limited to:
- Solving technical issues related to RPA platform / VM environment.
- Troubleshooting the basic network, application, access and technical issues
- Determination of root cause of incidents (configuration vs. defect)
- Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
- Acts as a key player between Customer and Development Teams. Ensures to enhance the services/process involved in RPA support for team benefits.
- Provides basic technical support to remediate incidents or technology change ticket orders to support VM restart, upgrades and other requests for remediation.
- Completes the restoration of service within specified SLA parameters with business.
- Adhere to Service Level Agreements (SLA), Key Performance Indicators (KPI) and other metrics to ascertain appropriate performance of all SN tickets related to VM and it availability.
- Creates and maintains appropriate documentation of all VM supported under RPA Support team to ensure up to date inventory and properly accounted.
- Work with peers to ensure that all RPA issues are addressed. Ensuring the uptime is consistent for all BOTs (VM machines).
- Documenting all procedures related to RPA support. Accountable for every assigned task for fixing and delivering the right support.
- Drives initiatives within RPA team for better efficiency. Preparing technical tips and tricks of all important application which help for peer to troubleshoot the issue in a quicker way.
- Adhere to ITIL guidelines for Incident, Problem and Change Management.
Knowledge And Skills Requirements
- Good understanding of framework and Background process templates in RPA projects.
- Basic knowledge of API automation
- Ability to use Postman / SoapUi for checking API status
- Ability to read and understand code (Code-competency) for diagnosis, debugging.
- Basic knowledge of SQL
- Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.
- General understanding of various IT security concepts as they relate to production environments
- Good Verbal and Email communication skills
- Competent in MS Excel formulae, functions and report building for creating dashboards for management and customers whenever necessary.
- Should be willing to work onsite on a shifting schedule in BGC, Taguig
Other Info
- Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
- Work set up: Onsite
- Schedule: Shifting
- Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
What's in it for you
Our people enjoy some amazing perks, check out a few below:
- Exciting employee engagement activities
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Accessible location
- HMO
- Leave credits/Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
And most importantly, youll be part of a growing company with dynamic and engaging team.
Interested Here are ways to reach us:
- Walk in and look for YANA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig
