Discover your 100% YOU with MircoSourcing
Position: Rostering and Scheduling Specialist
Location: Global One, Eastwood, Libis, Quezon City
Work setup & shift: Day Shift / WFH
Youu0027ll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Job Description
Duties and Responsibilities:
- Build and nurture strong relationships with clients capturing their needs and feedback.
- Communicate and report clients needs and feedback to care managers and senior management
- Liaise between clients and care managers and care personnel.
- Undertake scheduling and rostering tasks to ensure uninterrupted service delivery with the adequately qualified care personnel
- Inform clients about any changes to their schedules including staff changes, time changes, and cancellations
- Communicate with the care personnel to keep their availability calendars up-to-date
- Assist with keeping client and personnel files up-to-date and fully compliant
- Assist with correspondence and reporting
- Undertake weekly reporting of rostering and human resources metrics
- Correspond with clients to resolve their problems.
- Develop knowledge about the services delivered and funding programs and provide complete and accurate information about the services to clients.
- Perform other administrative duties as required.
Qualifications and Experience:
- Client management experience and demonstrated ability to manage adversity effectively is a must
- Sound understanding of personnel scheduling and rostering tasks in a dynamic environment.
- At least 2 to 3 years of CSR fulfillment experience in any industry (preferably health care dealing with elderlies, etc.)
- Email management skills
- Exceptional communication both verbal and written
- Able to execute administrative tasks with minimal supervision.
- Attention to detail and impeccable organisational skills.
- Strong attention to detail
- High problem-solving skills
- Must be flexible and proactive
- Has a lot of patience and has high family values
- Must be adaptable to understand the concerns of the clients
- Compassionate, genuine, and empathetic
- Ideally familiar with handling CRM
- Experience working as a healthcare and disability service provider would be an advantage
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
.Terms & conditions apply
