Role - Lead IT Adoption & Change Manager
About the Role
We are looking for an experienced Lead IT Adoption & Change Manager to lead adoption and change management initiatives supporting enterprise-wide IT and digital transformation programs.
The role will focus on ensuring that employees and stakeholders are prepared, supported, and equipped to successfully adopt new systems, processes, technologies, and ways of working.
You will work closely with business leaders, product owners, IT teams, managers, sponsors, and change champions to plan and execute effective adoption and change strategies.
Key Responsibilities
- Develop and implement IT adoption and change management strategies and plans.
- Assess the people and business impact of IT and digital transformation initiatives.
- Conduct change impact, stakeholder, and change readiness assessments.
- Develop and implement change plans covering communication, learning, coaching, adoption measurement, and resistance management.
- Partner with business and IT stakeholders to integrate change management activities into overall project plans.
- Work with vendors and internal teams to ensure quality delivery of adoption and change management activities.
- Establish and engage networks of change sponsors, change agents, and departmental champions.
- Provide coaching, briefing, communication, and stakeholder engagement support.
- Identify resistance and develop strategies to encourage successful adoption.
- Monitor adoption progress, risks, issues, and key outcomes.
- Mentor and guide adoption managers and learning professionals.
- Manage multiple initiatives and stakeholders simultaneously.
Required Qualifications
- Bachelor's degree in Information Technology, Psychology, Organizational Development, or a related field.
- 7+ years of overall professional experience, including at least 5 years in IT adoption/change management.
- Demonstrated experience planning and leading organization-wide adoption and change management initiatives, particularly for IT-based projects.
- Experience with IT project management methodologies and tools.
- Strong stakeholder management, communication, and interpersonal skills.
- Strong analytical, problem-solving, and root-cause identification abilities.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in Microsoft 365 applications and tools.
Preferred
- Prosci or other recognized change management certification.
- Post-graduate qualification.
- Experience working in complex, multinational, or large-scale transformation environments.
Work Arrangement
Hybrid – onsite attendance is required 3 days per week.
Working hours: 8:00 AM – 5:00 PM Manila Time.
Engagement: 1-year contract, with potential for extension with the client.
