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RMA Technical Coordinator
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RMA Technical Coordinator
pronet systems integrated network solution, inc.- Posted 10 hours ago
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Job Description
- Process, categorize root cause analysis every time there is RMA request.
- Regulate the cause of the problem and shorten the process by providing the right technical support assessment.
- Provide reports subject for preventive maintenance, items under warranty and out of warranty.
- Coordinate to different Business Development, Project Manager regarding to their handle account for proper costing of Preventive Maintenance.
- Submit reports of status of Preventive Maintenance.
- Submit recommendation of accounts due to preventive maintenance.
- Communicate status and schedule to customers and Sales.
- Code repair and replacement requests and forward when other departments must fulfill.
- Enter data, analyze data, and identify trends in repair and replacement requests
- Candidate must possess at least Bachelor's/College Degree Technical or IT related course such as (Computer Engineering, ECE, IT, Computer Science)
- Preferably 1 year experience employee specialize Technical support
- With background in project technical support
- High attention to detail and accuracy
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