About Us
Nexlence is an AI-driven Customer Experience (CX) specialist focused on serving Gen Z brands. By integrating intelligent knowledge management, real-time market insights, global personnel dispatch, quality empowerment, and training systems, we provide scalable, globally flexible, and immersive AI-driven CX services. This empowers brands to build unprecedentedly close connections with their users.Main Responsibilities
Main Responsibilities
- Site Management: Implement the strategies of the Chinese headquarters locally in the Philippines. Be fully responsible for daily operational risk management and control, compliance implementation, and cross-functional coordination at the site to ensure its stable operation under the premise of safety and compliance.
- Risk Control and Compliance Implementation:Take the lead in fulfilling compliance requirements related to risk control, information security, data privacy, and local regulations, and act as the primary interface person for internal and external audits.
- Site Construction and Resource Coordination:Coordinate local support functions such as risk management, administration, and IT infrastructure management involved in site setup and expansion to ensure logistical support.
- Supplier Management:Manage the service delivery of local service suppliers (e.g., risk, IT, administration, etc.) and enforce contract terms.
- Crisis Management and Emergency Response:Respond to emergencies (such as business interruptions, security incidents, etc.), implement emergency plans, and report to the headquarters in a timely manner.
Personnel Profile
- 5-8 years of practical experience in risk management, compliance, or auditing in the Philippines, with deep understanding of local regulations on data privacy and information security, and other relevant laws;
- Experience of leading implementation of international management systems such as ISO 27001 (information security) and ISO 27701 (privacy security) is preferred;
- Fluent in English (listening, speaking, reading, and writing); proficient in Filipino/Tagalog for seamless local communication and coordination;
- 4.Extensive experience in supplier management, be able to drive the execution of supplier contracts, and effectively coordinate resources from multiple parties
- 5.Strong professional ethics, excellent communication skills, risk identification capabilities, judgment, and stress resistance.
