Risk Analyst (Pooling)

Matrix Strategy Inc is a Makati-based consulting firm helping businesses operate, grow, and compete through BPO, managed technology, and digital transformation. Join a collaborative, results-driven team where you'll learn continuously and work on high-impact projects across industries.

As a Risk Analyst, you're on the front line of protecting our customers, our platform, and every transaction that moves through the business. You'll work fast, think critically, and act decisively to stop fraud before it escalates.

You will:

• Investigate suspicious transactions, account behavior, and activity patterns, and quickly decide whether to escalate, flag, or block
• Document cases clearly and accurately, with audit-ready notes and findings
• Prioritize workload by risk, urgency, and business impact, and keep response times strong without sacrificing accuracy
• Meet individual and team KPIs, including accuracy, resolution time, and fraud prevention metrics
• Stay current on fraud trends and share insights that improve team detection and prevention
• Handle sensitive information with strict confidentiality and uphold the standards of a regulated, high-trust environment

You are:

• Experience in fraud, risk, investigations, customer service, or similar operational roles
• Exposure to fintech, e-commerce, or contact centre environments
• Familiarity with case management tools or fraud systems

Other details:

• Location: Makati City (Onsite)
• Schedule: Shifting, 24/7

Interested applicants may submit their resume here: https: //forms.gle/KoBQcW7XdtejK3ya8