Monitor merchant authorizations, transactions and deposits to identify suspect transactions via RiskNet in
accordance with Card Association regulations
Identify merchant accounts for credit referral or for further investigation
Verify information with card issuing banks
Validate suspicious transactions by contacting merchants and obtain invoices/ signed sales slips
Focus on customer first by educating merchants on how to prevent a potential loss arising from high risk
transaction processing
Recommend reserve/ release of merchant funds where appropriate
Process electronic funds transfers and wires for merchants
Liaise with the Investigations Team to gather information on the suspect fraud transactions for timely action
on referred cases
Prepare andreview credit card fraud reports, Card Association fraud statistics and Risk assessment
programs
COMPETENCIES
Strong organizational, analytical, and problem solving skills
High standards of professionalism and customer satisfaction
Ability to work independently and still maintain high level of accuracy
Ability to multitask in a complex environment
Adept in Microsoft Office Tools for the preparation of fraud reports and MI.
QUALIFICATIONS
Graduate of any 4-year course preferably with a Degree in Accountancy, Finance, Math or Statistics
At least 1 year of Risk and Fraud Management experience
Excellent communication skills on both oral and written English
Flexibility to work schedulesris
