Risk Account Specialist_Epayment Gateway (work in Kuala Lumpur)

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance
• Partner with different departments to assist better for customers
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights
• Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met
• Support customer communication and education including a best-in-class experience and ad hoc education needs
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Bachelor's Degree in any field.
• Preferable with 1 years of working experience in BPO/Call Centre related to Customer Service, Risk & Fraud
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in Global English
• Willing to relocate to Kuala Lumpur

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Benefits

• 100% Relocation coverage for Expats (work permit, employment pass, flight ticket)
• 30 days hotel accommodation coverage for Expats
• Exclusive tuition fee discount for Master's Degree enrollment with our partnered Universities.
• Exclusive voucher/discount for the purchase of mobile phone, flight, hotel, etc from our Global partners.
• Annual leave: 15 days
• Medical Leave: 14 days
• Hospitalization Leave: 60 days - inclusive of 14 days of outpatient medical leave
• Marriage Leave: 3 working days
• Paternity Leave: 5 working days
• Child Care Leave: 3 working days
• Compassionate Leave: 3 working days
• Medical Insurance Benefits: Provided

All applications shall be processed by the accredited POEA-registered recruitment agency from the Philippines in partnership with TDCX Malaysia Talent Acquisition. You may send your CV at [Confidential Information]